Dante Bland
Fairburn
Summary
Accomplished Assistant Manager at Kedrion Biopharma, I excel in strategic planning and customer service, significantly enhancing operational efficiency and client satisfaction. Leveraging strong decision-making and team leadership skills, I spearheaded initiatives that boosted sales and improved team performance, demonstrating a proven track record of achieving and surpassing business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kedrion Biopharma
03.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased donations through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sr Processing Tech/Lead Phlebotomist
Octapharma Plasma
06.2015 - 03.2019
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Established coding standards to ensure consistent quality across the development team''s output.
- Participated in interdepartmental meetings to ensure open communication between teams, fostering a collaborative work environment.
- Maintained a safe and efficient laboratory environment by enforcing strict adherence to safety protocols and guidelines.
- Enhanced the accuracy of test results through meticulous quality control measures.
- Reduced turnaround time for test results by optimizing workflows and equipment usage.
- Coordinated with external vendors for supply purchases or service requests as necessary.
- Led a team of laboratory technicians, ensuring high-quality performance and professional development.
- Collaborated with other departments to improve overall patient care and diagnostic services.
- Ensured compliance with regulatory standards by conducting regular audits and updating policies as needed.
- Oversaw equipment maintenance schedules, minimizing downtime due to malfunctions or repairs.
- Improved lab efficiency by implementing streamlined processes and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
Phlebotomist/Quality Assurance
New Jersey Blood Services
06.2011 - 05.2015
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Education
Associate of Science - Sociology
Kean University
Union, NJ01-2018
Associate of Arts - Business Management
Hudson County Community College
Jersey City, NJ05-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Conflict resolution
- Strategic planning
- Project management abilities
- Contract management
- Recruitment and hiring
- Coaching and mentoring
- Problem resolution
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Assistant Manager
Kedrion Biopharma
03.2019 - Current
Sr Processing Tech/Lead Phlebotomist
Octapharma Plasma
06.2015 - 03.2019
Phlebotomist/Quality Assurance
New Jersey Blood Services
06.2011 - 05.2015
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Associate of Science - Sociology
Kean University
Associate of Arts - Business Management
Hudson County Community College
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