Dantrell Moses
Warner Robins
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Iqor
11.2022 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
EMERGENCY ROAD SERVICE REP.
GEICO
Macon, GA
08.2018 - 01.2021
- Maintain proficiency in call handling metrics
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Answered constant flow of customer calls with minimal wait times.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Followed established protocols for professional handling of emergency situations and aided policyholders in heightened stressful situations.
Provider Billing Specialist
GEICO
01.2020 - 05.2020
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
Teleperformance
09.2015 - 04.2016
- Inbound and outbound calling
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Administration Intern
Turner Job Corps
08.2014 - 05.2015
- Managed office inventory effectively, ordering supplies as needed to maintain optimal stock levels.
- Aided in event planning activities such as arranging travel accommodations, booking conference spaces, and coordinating attendee logistics for company events.
- Assisted in developing integrated marketing strategies for small businesses.
Education
High School Diploma -
Stewart County High School
Lumpkin, GA05.2014
Skills
- Documentation
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Data Entry
- Information Security
- Microsoft Office
- Call Volume and Quality Metrics
- Typing Proficiency
- Process Transactions
- Customer Data Confidentiality
- Brand Representation
- Refund Processing
- Credit Card Payment Processing
- Customer Service
- Performance Tracking and Evaluations
Education Certifications
- 05/01/15, Turner Job Corps, Albany, GA, Office Administration Certification, Health and Safety Training (OSHA 101), OPAC Certifications
- 05/01/14, Stewart County High School, High School Diploma
Roles And Responsibilities
- EMERGENCY ROAD SERVICE REP., GEICO, macon, GA, 08/01/18, 01/01/21, Handle all incoming calls quickly and efficiently, Providing outstanding customer service to all callers, Dispatch tow or service trucks to needing customers, Provide information and status updates on claims, Cross trained to work claims for Emergency Road Service and Accident Towing, Assist towing providers and claims reps with towing dispatches or claims, Take clear and accurate documentation on claims, Start Mechanical Breakdown claims when dept is closed/unavailable, Maintain proficiency in call handling metrics, Consistently meet associate requirements and goals
- Provider billing specalist, GEICO, macon, GA, 01/01/20, 05/01/20, Process bills/payments to service providers or towing company’s, Call providers to receive clarification for bill or provide update on payment status, Take clear and accurate documentation on each payment processed
Timeline
Customer Service Representative
Iqor
11.2022 - Current
Provider Billing Specialist
GEICO
01.2020 - 05.2020
EMERGENCY ROAD SERVICE REP.
GEICO
08.2018 - 01.2021
Customer Service Representative
Teleperformance
09.2015 - 04.2016
Office Administration Intern
Turner Job Corps
08.2014 - 05.2015
High School Diploma -
Stewart County High School
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