Danyel Bernal

• Delivered payroll implementations on schedule, significantly boosting efficiency and client satisfaction.
• Enhanced team dynamics by resolving staff conflicts, contributing to operational success.
• Established clear objectives to align the team's efforts with project goals.
• Ensured high customer satisfaction by swiftly addressing concerns and maintaining service quality.
• Demonstrated strong organizational skills while managing multiple projects autonomously.
• Guided team members in payroll best practices, nurturing professional growth.
• Identified trends in payroll data to support informed decision-making and resource optimization.
• Fostered teamwork by collaborating with cross-functional teams for successful payroll integration.

• Orchestrated skill enhancement projects, aligning team capabilities with client needs for improved outcomes.
• Resolved escalated client issues, coaching team members to mitigate recurrences effectively.
• Conducted performance reviews that identified training needs, driving team efficiency improvements.
• Implemented individualized quality processes tailored to specific client demands.
• Managed critical accounts using strategic problem-solving and effective team guidance.
• Executed detailed quality checks, resulting in a marked decrease in customer complaints.
• Facilitated frequent team meetings to strengthen communication and shared accountability.
• Fostered a positive work environment, promoting collaboration and enhancing overall team effectiveness.

• Coached direct reports on performance appraisals, training recommendations, and conflict resolution.
• Provided regular updates to stakeholders regarding project status and progress towards objectives.
• Assisted team members in bridging skill gaps through project participation and learning opportunities.
• Guided team members in executing Quality Implementation processes tailored to individual client needs.
• Managed escalated client Human Capital Management inquiries while coaching original teams to prevent future issues.
• Analyzed client feedback data to enhance service offerings, resulting in increased retention and loyalty.
• Fostered partnerships with internal stakeholders to align implementation strategies for timely project delivery.
• Coordinated cross-functional efforts to optimize resource utilization through strong relationship building.
• Supported team development by identifying learning opportunities and promoting a culture of continuous improvement.

Executed project management for multi-state payroll setup, overseeing all phases from service order to deliverable endorsement.
Conducted risk mitigation and scheduled projects while monitoring weekly status calls.
Simplified intricate payroll procedures during consulting tasks for client comprehension.
Collaborated with clients to implement comprehensive ADP solutions tailored to specific needs.
Analyzed existing systems and interface requirements to optimize business processes.
Identified client concerns and recommended effective solutions based on thorough understanding of business issues.
Fostered collaboration with ADP sales and customer service associates to enhance service delivery.
Championed NPS team initiatives while mentoring new employees, including managers.

• Achieved timely delivery of payroll processing systems, significantly boosting client satisfaction.
• Sustained Net Promoter Score above 80, reflecting robust client relations.
• Forecasted payroll issues through detailed data trend analysis, enabling proactive adjustments.
• Fostered team cohesion by mentoring new hires and managers.
• Optimized client solutions through collaboration with sales and service teams.
• Enhanced client understanding by clearly explaining complex payroll processes.
• Informed service delivery improvements by evaluating payroll metrics for trend identification.
• Supported operational efficiency through coordination with cross-functional teams.