Danyell Ellison
Savannah
Summary
Diligent Administrative Assistant with solid background in Admin/Operations support. Takes great pride in ensuring smooth and efficient workflows. Proven track record in coordinating tasks, managing schedules, and improving processes. Demonstrated skill in problem-solving and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Operations Assistant
Sunstates Security
02.2022 - Current
- Assisted operations manager with planning of routine operations and special projects and high traffic events.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
Optician/Receptionist
AMERICAS BEST
01.2018 - 02.2022
- Strategized the patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services via telephone and email.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with our eye care services.
Customer Service Representative / Trainer
CVS Health
08.2015 - 12.2017
- Assisted customers with purchases, returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Psychology - Business Marketing
Savannah State University
Savannah, GASkills
- MS office Proficient
- Interpersonal Skills
- Adaptability
- Critical Thinking
- Technology Savvy
Certification
- CPR Certification
- March2023 to July2025
Timeline
Security Operations Assistant
Sunstates Security
02.2022 - Current
Optician/Receptionist
AMERICAS BEST
01.2018 - 02.2022
Customer Service Representative / Trainer
CVS Health
08.2015 - 12.2017
Psychology - Business Marketing
Savannah State University
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