Daphinne Nipper
Douglas
Summary
I have a flexible and adaptable work personality with good social skills that help me to communicate well with others. I am resourceful and talented and will quickly master new skills. I am able to process new information very easily. My goal is to maintain exceptional customer relations and to keep my job expectations as my first priority. I am highly-motivated and capable of maintaining a calm attitude under pressure.I have excellent phone etiquette and I communicate respectfully with all employees and customers. I follow directions from my supervisor very well and I do not mind working hard. I am extremely eager to learn new programs, new ideas and I am not afraid of change. I have a good work ethic, I am very prompt with getting to work on time or staying until my day ends.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Douglas Metal
2024.02 - Current
- I am in customer service position, answering phones call to help customers to make orders and help them with their measurements and the amount to order
- I make phone calls to schedule deliveries with multiple customers during the day and create their invoices
- I work at the front desk greeting customers and directing them to the persons they need to speak with and / or take in house orders and finalize sales
- I enjoy my job, however I am seeking a higher paying position
- I took a decrease in pay when I moved to Douglas and I am in search of a position that I can better myself both in a career advancement and also earn an increase in my salary with my growing experience and knowledge of my job requirements
Quickbooks Bookkeeper
Quick Consulting
2021.06 - Current
- I enter data from bank statements into quick books for clients and reconcile each bank statement every month
- I code each transaction to the correct account for tax purposes
- If there is a question regarding the transaction I am responsible for contacting the client and getting the correct information
- I pay clients bills for them, such as electric bills, phone bills, vehicle payment and any other personal bills they need paid
- I also pay their weekly taxes, liabilities, through the quick books program
- I was very content with my job, however due to getting a divorce, I had to make decisions that required me to move
- I moved to Douglas and my commute was one hour from my job
- I enjoyed my time at Quick Consulting, I regretfully had to resign
Bookkeeper / Registrar
Indian Creek Elementary
2022.09 - 2023.10
- This is the same job description as Berrien County
- I was in charge of all money for the school; paying bills, making deposits and keeping balances for all school clubs
- I also performed other clerical duties such as typing, note taking, filing and mailing letters
- I was moved to the Registers position and with that responsibility I did the following
- I entered data for the school's informational system which included: entering all student information such as grades and discipline records, continuous updating of all personal student information, and creating schedules for all students
- Entering data was just one of my responsibilities
- Also, the data I was responsible for was uploaded to the Department of Education, so it had to be precise and detailed
- I did other office duties such as filing, organizing all student files and other necessary documents
- I also mailed letters to parents and had conferences with parents regarding their child's attendance
- Due to an over scheduled workload, most days I was not able to go to lunch or have any breaks
- After many discussions with my principal the issue was not resolved, I felt it was in my best interest due to my physical and mental health to resign
- I do not mind working overtime or even missing lunch some days, however everyday puts a tremendous stress on a person and their work will start to reflect this
- I did not want this to happen
Office Manager
Miller Whitehead Hardware
2016.07 - 2021.06
- I started as office manager in the tool room where I created the first record keeping on the computer with an excel program
- I documented the tools as they were received, I did the buying of parts and the receiving of the parts once they were shipped in
- In order for them to repair the tools, I organized the parts with the tools and kept records for the tool repair department
- I kept records of the repairs to all tools and processed the paperwork to the customer with pricing etc
- I communicated with the customers with any questions they had regarding their tools, repairs, invoices and / or warranties
- I prided myself with developing a rapport with my customers so they could trust that I was giving them the best service they could possibly have
- I was asked to be promoted to the bookkeeping department after three and half years because of my qualifications
- I worked in Accounts Payable until April 2021
- I received all invoices, packing slips and receivers, I made sure they were correct with the inventory and balanced with the money on the invoices
- I entered all data for the invoices / credits we received and wrote (computer program) all the checks to the vendors two times a week
- I was in contact with all buyers and vendors when there was a discrepancy with receiving or billing and I prided myself in resolving the issue as soon as possible
- Reason for leaving: My commute time was 50 minutes from Nashville to Valdosta
- A job position became available in Adel and my travel time was less than half
Bank Teller
Citizens Community Bank
2015.07 - 2016.07
- I did teller responsibilities such as taking customers money for deposits and cashing checks
- I worked in filing and scanning of the checks
- I communicated with customers regarding their checking and savings accounts and other issues they may have had questions about regarding their bank accounts
- Reason for leaving: Salary increase
Registrar, Data Clerk, Bookkeeper Administrative Assistant
Berrien County Board of Education /Berrien High School and Berrien Academy Performance Learning Center
1999.08 - 2015.05
- I worked as a bookkeeper for five years for the school system using Quick Books
- I was in charge of all money for the school; paying bills, making deposits and keeping balances for all school clubs
- I also performed other clerical duties such as typing, note taking, filing and mailing letters
- I was moved to the Registers position and with that responsibility I did the following
- I entered data for the school's information system which included: entering all student information such as grades and discipline records, continuous updating of all personal student information, and creating schedules for all students
- Entering data was just one of my responsibilities
- Also, the data I was responsible for was uploaded to the Department of Education, so it had to be precise and detailed
- I did other office duties such as filing, organizing all student files and other necessary documents
- I also mailed letters to parents and had conferences with parents regarding their child's attendance
Education
Associate's Degree -
Georgia Military College
Diploma -
Berrien High School
Nashville, GALiberty University
Skills
- Excellent interpersonal skills
- Strong communicator
- Computer Literate
- Creative
- Self-starter
- Skilled Multi-tasker
- Fast learner
- Detail-oriented
- Deadline-driven
Accomplishments
- I have lived in Douglas, GA for 3 and half years.
- I have four children and eight grandchildren.
Timeline
Customer Service Representative
Douglas Metal
2024.02 - Current
Bookkeeper / Registrar
Indian Creek Elementary
2022.09 - 2023.10
Quickbooks Bookkeeper
Quick Consulting
2021.06 - Current
Office Manager
Miller Whitehead Hardware
2016.07 - 2021.06
Bank Teller
Citizens Community Bank
2015.07 - 2016.07
Registrar, Data Clerk, Bookkeeper Administrative Assistant
Berrien County Board of Education /Berrien High School and Berrien Academy Performance Learning Center
1999.08 - 2015.05
Diploma -
Berrien High School
Liberty University
Associate's Degree -
Georgia Military College