Daphinne Nipper
Douglas
Summary
I have a flexible and adaptable work personality with good social skills that help me to communicate well with others. I am resourceful and talented and will quickly master new skills. I am able to process new information very easily. My goal is to maintain exceptional customer relations and to keep my job expectations as my first priority. I am highly-motivated and capable of maintaining a calm attitude under pressure.I have excellent phone etiquette and I communicate respectfully with all employees and customers. I follow directions from my supervisor very well and I do not mind working hard. I am extremely eager to learn new programs, new ideas and I am not afraid of change. I have a good work ethic, I am very prompt with getting to work on time or staying until my day ends.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Douglas Metal
Douglas, GA
02.2024 - Current
- I am in customer service position, answering phones call to help customers to make orders and help them with their measurements and the amount to order
- I make phone calls to schedule deliveries with multiple customers during the day and create their invoices
- I work at the front desk greeting customers and directing them to the persons they need to speak with and / or take in house orders and finalize sales
- I enjoy my job, however I am seeking a higher paying position
- I took a decrease in pay when I moved to Douglas and I am in search of a position that I can better myself both in a career advancement and also earn an increase in my salary with my growing experience and knowledge of my job requirements
Quickbooks Bookkeeper
Quick Consulting
Adel, GA
06.2021 - Current
- I enter data from bank statements into quick books for clients and reconcile each bank statement every month
- I code each transaction to the correct account for tax purposes
- If there is a question regarding the transaction I am responsible for contacting the client and getting the correct information
- I pay clients bills for them, such as electric bills, phone bills, vehicle payment and any other personal bills they need paid
- I also pay their weekly taxes, liabilities, through the quick books program
- I was very content with my job, however due to getting a divorce, I had to make decisions that required me to move
- I moved to Douglas and my commute was one hour from my job
- I enjoyed my time at Quick Consulting, I regretfully had to resign
Bookkeeper / Registrar
Indian Creek Elementary
Douglas, GA
09.2022 - 10.2023
- This is the same job description as Berrien County
- I was in charge of all money for the school; paying bills, making deposits and keeping balances for all school clubs
- I also performed other clerical duties such as typing, note taking, filing and mailing letters
- I was moved to the Registers position and with that responsibility I did the following
- I entered data for the school's informational system which included: entering all student information such as grades and discipline records, continuous updating of all personal student information, and creating schedules for all students
- Entering data was just one of my responsibilities
- Also, the data I was responsible for was uploaded to the Department of Education, so it had to be precise and detailed
- I did other office duties such as filing, organizing all student files and other necessary documents
- I also mailed letters to parents and had conferences with parents regarding their child's attendance
- Due to an over scheduled workload, most days I was not able to go to lunch or have any breaks
- After many discussions with my principal the issue was not resolved, I felt it was in my best interest due to my physical and mental health to resign
- I do not mind working overtime or even missing lunch some days, however everyday puts a tremendous stress on a person and their work will start to reflect this
- I did not want this to happen
Office Manager
Miller Whitehead Hardware
Valdosta, GA
07.2016 - 06.2021
- I started as office manager in the tool room where I created the first record keeping on the computer with an excel program
- I documented the tools as they were received, I did the buying of parts and the receiving of the parts once they were shipped in
- In order for them to repair the tools, I organized the parts with the tools and kept records for the tool repair department
- I kept records of the repairs to all tools and processed the paperwork to the customer with pricing etc
- I communicated with the customers with any questions they had regarding their tools, repairs, invoices and / or warranties
- I prided myself with developing a rapport with my customers so they could trust that I was giving them the best service they could possibly have
- I was asked to be promoted to the bookkeeping department after three and half years because of my qualifications
- I worked in Accounts Payable until April 2021
- I received all invoices, packing slips and receivers, I made sure they were correct with the inventory and balanced with the money on the invoices
- I entered all data for the invoices / credits we received and wrote (computer program) all the checks to the vendors two times a week
- I was in contact with all buyers and vendors when there was a discrepancy with receiving or billing and I prided myself in resolving the issue as soon as possible
- Reason for leaving: My commute time was 50 minutes from Nashville to Valdosta
- A job position became available in Adel and my travel time was less than half
Bank Teller
Citizens Community Bank
Hahira, GA
07.2015 - 07.2016
- I did teller responsibilities such as taking customers money for deposits and cashing checks
- I worked in filing and scanning of the checks
- I communicated with customers regarding their checking and savings accounts and other issues they may have had questions about regarding their bank accounts
- Reason for leaving: Salary increase
Registrar, Data Clerk, Bookkeeper Administrative Assistant
Berrien County Board of Education /Berrien High School and Berrien Academy Performance Learning Center
Nashville, GA
08.1999 - 05.2015
- I worked as a bookkeeper for five years for the school system using Quick Books
- I was in charge of all money for the school; paying bills, making deposits and keeping balances for all school clubs
- I also performed other clerical duties such as typing, note taking, filing and mailing letters
- I was moved to the Registers position and with that responsibility I did the following
- I entered data for the school's information system which included: entering all student information such as grades and discipline records, continuous updating of all personal student information, and creating schedules for all students
- Entering data was just one of my responsibilities
- Also, the data I was responsible for was uploaded to the Department of Education, so it had to be precise and detailed
- I did other office duties such as filing, organizing all student files and other necessary documents
- I also mailed letters to parents and had conferences with parents regarding their child's attendance
Education
Associate's Degree -
Georgia Military College
Diploma -
Berrien High School
Nashville, GALiberty University
Skills
- Excellent interpersonal skills
- Strong communicator
- Computer Literate
- Creative
- Self-starter
- Skilled Multi-tasker
- Fast learner
- Detail-oriented
- Deadline-driven
Accomplishments
- I have lived in Douglas, GA for 3 and half years.
- I have four children and eight grandchildren.
Timeline
Customer Service Representative
Douglas Metal
02.2024 - Current
Bookkeeper / Registrar
Indian Creek Elementary
09.2022 - 10.2023
Quickbooks Bookkeeper
Quick Consulting
06.2021 - Current
Office Manager
Miller Whitehead Hardware
07.2016 - 06.2021
Bank Teller
Citizens Community Bank
07.2015 - 07.2016
Registrar, Data Clerk, Bookkeeper Administrative Assistant
Berrien County Board of Education /Berrien High School and Berrien Academy Performance Learning Center
08.1999 - 05.2015
Diploma -
Berrien High School
Liberty University
Associate's Degree -
Georgia Military College