Daphne Weaver
Cumming
Summary
Insightful Manager backed by 30+years experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Bar Manager
Mellow Mushroom
09.2024 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Training Manager
TopGolf
01.2023 - 08.2024
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed new employee orientation training process for more than 200 employees each year.
Service Manager
Miller's Ale House
07.2021 - 12.2022
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Executive Sous Chef
The Blue Bicycle
05.2009 - 06.2021
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Implemented food cost and waste reduction initiatives to save money.
- Developed new recipes to enhance customer dining experience.
Education
Georgia State University
Atlanta, GASkills
- Workforce Expense Analysis
- Resource Allocation
- Customer Interaction Expertise
- Effective Team Leadership
- Training and mentoring
- Effective Communication
- Customer Service Operations Oversight
- Evaluation and Optimization
- Analytical Strategist
- Curriculum Coordination
- Employee Development Initiatives
Timeline
Bar Manager
Mellow Mushroom
09.2024 - Current
Training Manager
TopGolf
01.2023 - 08.2024
Service Manager
Miller's Ale House
07.2021 - 12.2022
Executive Sous Chef
The Blue Bicycle
05.2009 - 06.2021
Georgia State University
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