DARCY BEY
Stonecrest
Summary
Reliable business professional with experience in Human Resources, project management, account management, process improvement and customer service. Proven track record of successfully streamlining business operations and reducing operational costs. Results driven supervisor with proven ability to analyze data to identify trends and developing strategies to improve efficiency while maintaining and establishing a rapport with clients.
Overview
11
11
years of professional experience
Work History
Human Resource Specialist
Home Depot
11.2023 - Current
- Developed and implemented recruitment strategies to attract top talent across various departments.
- Conducted employee onboarding, ensuring compliance with company policies and effective integration into teams.
- Facilitated training sessions on HR policies, enhancing staff knowledge and adherence to best practices.
- Analyzed employee performance data to identify trends and recommend improvements for workforce efficiency.
- Streamlined HR processes using HRIS systems, improving operational efficiency and data accuracy across departments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Claims Benefit Specialist
Cigna Healthcare
06.2021 - 11.2023
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Investigated discrepancies in benefit claims, coordinating resolutions with internal departments and external stakeholders.
Customer Service Manager
Wayfair
06.2019 - 06.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Optician
For Eyes Optical
05.2017 - 05.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
SALES SUPERVISOR
LUXOTTICA
03.2015 - 05.2017
- Accurately logged all daily shipping and receiving orders
- Guaranteed positive customer experiences and resolved all customer complaints
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
High School Diploma -
General Stephenson High School
Stone Mountain, GA05-2013
Associate - Business Administration And Management
Georgia State University
Atlanta, GA05-2017
Licensed real estate - Real Estate
Georgia MLS Institute
Tucker, GA05-2018
Skills
- Customer relations
- HR policies and procedures
- Pre-employment screening
- Employee relations
- Microsoft Office Suite
- Compensation and benefits
- Organizational development
- Complex Problem-solving
- Project management
- Talent management
Software
Salesforce
Microsoft Suite
Microsoft Office
Work Day
HCM Systems (Human Capital Management)
Project Management
Data Analysis
Timeline
Human Resource Specialist
Home Depot
11.2023 - Current
Claims Benefit Specialist
Cigna Healthcare
06.2021 - 11.2023
Customer Service Manager
Wayfair
06.2019 - 06.2021
Optician
For Eyes Optical
05.2017 - 05.2019
SALES SUPERVISOR
LUXOTTICA
03.2015 - 05.2017
High School Diploma -
General Stephenson High School
Associate - Business Administration And Management
Georgia State University
Licensed real estate - Real Estate
Georgia MLS Institute