Darian McCray
Cumming
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
Work History
Lead Technician
Trugreen
05.2021 - Current
- Trained new technicians in proper operation and servicing of equipment as needed.
- Explained technical diagnoses and needed repairs to individuals in simple terminology.
- Demonstrated strong leadership skills by coordinating the activities of subordinate technicians.
- Participated in meetings to enhance departmental communication and efficiency.
Branch Operations Manager
TruGreen Lawn Care
05.2021 - Current
- Oversaw daily branch operations, ensuring compliance with organizational policies and procedures.
- Streamlined workflow processes to enhance operational efficiency and improve service delivery.
- Led training initiatives for staff, fostering a culture of continuous improvement and skill development.
- Implemented performance metrics to monitor branch productivity and identify areas for enhancement.
- Analyzed operational data to make informed decisions, promoting resource optimization across the branch.
- Managed inventory control systems, maintaining accurate stock levels and reducing waste through efficient practices.
- Developed branch budgets and forecasts, aligning financial goals with operational capabilities for sustainable growth.
- Collaborated with cross-functional teams to drive strategic projects aligned with corporate objectives.
Team Lead
Burger King
01.2018 - 03.2021
- Responded needs for troubleshooting, maintenance and repairs.
- Responded and reported all incidents pertaining to security and building operations.
- Helped create and expand team's culture through innovation, collaboration, communication and purpose.
- Communicated company's goals and initiatives to team members.
- Provided constructive and positive feedback to order management team.
- Submitted daily progress reports and maintained documentation.
- Identified key processes improvements to support revenue growth and exceptional customer experience.
- Ensured cleanliness and order of machining stations.
Team Lead
Bojangles
06.2020 - 02.2021
- Provided mentorship, training and coaching to team.
- Communicated with Team Members on job functions, responsibilities and financial goals.
- Worked flexible schedule including early mornings, late evenings and some weekends.
Manager
Racetrac
10.2019 - 07.2020
- Taught, coached and demonstrated work activities for team members.
- Planned, organized and supervised inventory process.
- Performed some administrative duties, including reports, filing and processing purchase orders.
- Compiled with and helped to enforce standard policies and procedures.
- Managed Team Members effectively by providing constant feedback on performance.
- Monitored compliance with health and safety regulations regarding food preparation and serving.
- Assisted Store Manager with team recruiting, interviewing and hiring.
Catering Assistant
Zaxbys
02.2019 - 07.2020
- Fostered relationships and communication between Event Managers and clients.
- Developed strong customer relationships through appropriate client communication.
- Demonstrated flexibility and creativity to achieve sales goals for individual and team.
- Developed marketing plan designed to increase revenue growth.
- Kept display equipment clean and free of debris during meal service.
- Kept all workspaces clean, organized and sanitized.
- Interacted with customers and resolved customer complaints in friendly and service oriented manner.
Education
Certification - Data Analyst Candidate
Merit America
07.2024
High School Diploma - undefined
Duluth High
Duluth, GA05.2016
Skills
- Customer Service
- Key Performance Indicators
- Data Visualization
- Critical Thinker
- Flexible And Adaptable
- Communication
- SQL
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Employee development
- Compliance reviews
Accomplishments
1. Highest branch customer retention as a first year rookie manager
2. Highest EBITDA budget , risk score, dart and ORIR
- Received the Highest Customer retention Award” for exemplary performance and recognition for handling the largest account in the company.
Timeline
Lead Technician
Trugreen
05.2021 - Current
Branch Operations Manager
TruGreen Lawn Care
05.2021 - Current
Team Lead
Bojangles
06.2020 - 02.2021
Manager
Racetrac
10.2019 - 07.2020
Catering Assistant
Zaxbys
02.2019 - 07.2020
Team Lead
Burger King
01.2018 - 03.2021
High School Diploma - undefined
Duluth High
Certification - Data Analyst Candidate
Merit America
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