Darius Barkley
Albany
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Salesforce
Albany, GA
2024 - 2025
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed inbound calls, addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure accurate follow-up.
- Trained new agents on company policies, procedures, and customer service best practices.
- Analyzed call metrics to identify areas for process improvement and enhance team performance.
- Maintained up-to-date knowledge of product offerings and promotional campaigns for optimal support delivery.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
Inventory Stocker
Food Lion
Albany, GA
04.2023 - 10.2024
- Responsible for organizing, replenishing, and maintaining inventory.
- Duties include but are not limited to:
- Stocking Shelves
- Merchandise Handling
- Loss Prevention and Quality Control
- Safety and Compliance
- Store Appearance
- Team Collaboration
- Product Rotation
- Assisting Customers
- Labeling and Pricing
Inventory Stocker
Food Lion
Albany, GA
04.2023 - 10.2024
- Responsible for organizing, replenishing, and maintaining inventory.
- Duties include but are not limited to:
- Stocking Shelves
- Merchandise Handling
- Loss Prevention and Quality Control
- Safety and Compliance
- Store Appearance
- Team Collaboration
- Product Rotation
- Assisting Customers
- Labeling and Pricing
Deboner
Tison Foods
Camilla, GA
04.2022 - 07.2022
- Responsible for removing bones from poultry meat in the processing plant.
- Duties include but are not limited to:
- Meat Removal
- Safety and Sanitation Compliance
- Physical Demands - Standing for an extended period of time, performing repetitive motions, and working in various environmental conditions including damp, cold, or hot environments.
Deboner
Tison Foods
Camilla, GA
04.2022 - 07.2022
- Responsible for removing bones from poultry meat in the processing plant.
- Duties include but are not limited to:
- Meat Removal
- Safety and Sanitation Compliance
- Physical Demands - Standing for an extended period of time, performing repetitive motions, and working in various environmental conditions including damp, cold, or hot environments.
Education
GED - undefined
Albany Technical College
Albany, GA01.2015
Skills
- Automotive Lube Technician
- Food Service Industry
Certification
Lube Technician
Specialized Training
Automotive Lube Technician Course, Sherwood Baptist Church, Hope Center, 2025-03-13, 32 Classroom Hours, Lube Technician Course with emphasis on automotive diagnosis and repair. Training designed to provide participants the ability to diagnose and repair automobiles with minimal supervision.
Timeline
Inventory Stocker
Food Lion
04.2023 - 10.2024
Inventory Stocker
Food Lion
04.2023 - 10.2024
Deboner
Tison Foods
04.2022 - 07.2022
Deboner
Tison Foods
04.2022 - 07.2022
GED - undefined
Albany Technical College
Work From Home Agent
Salesforce
2024 - 2025