Darius Rhodes
Atlanta
Summary
Dynamic operations leader with extensive experience at Saks OFF 5TH, excelling in team management and customer experience enhancement. Proven track record in developing training programs that improved employee retention and engagement. Skilled in problem-solving and fostering a collaborative environment, driving sales performance and operational efficiency.
Retail professional with experience in store management and operations. Proven ability to lead teams, streamline processes, and enhance customer experiences. Focused on collaborative team efforts and adaptable to changing retail environments. Known for strong organizational skills and effective communication.
Overview
18
18
years of professional experience
Work History
Assistant Store Director- Operations
Saks OFF 5TH
Atlanta
01.2022 - Current
- Led daily operations to enhance customer experience and drive sales performance.
- Developed and implemented training programs for staff, improving team efficiency and product knowledge.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Collaborated with visual merchandising teams to optimize store layout and presentation standards.
- Managed scheduling and labor costs, ensuring optimal staffing levels during peak business hours.
- Fostered a culture of high performance through mentoring and coaching of team members.
- Oversaw compliance with policies and procedures, maintaining high standards of store operations and customer service.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Double-checked product pricing and displays.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
Customer Service Manager
Saks OFF 5TH
Atlanta, GA
09.2018 - 01.2022
- Led customer service team, enhancing performance and engagement through effective training programs.
- Streamlined operational processes, improving efficiency in issue resolution and customer satisfaction response times.
- Developed and implemented customer feedback systems to drive continuous improvement and service excellence.
- Mentored staff on best practices, fostering a culture of accountability and high service standards.
- Analyzed customer service metrics to identify trends, inform strategy, and improve overall service delivery.
- Resolved complex customer issues by utilizing advanced problem-solving techniques while maintaining brand integrity.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Operations Manager
Saks OFF 5TH
Atlanta, GA
12.2015 - 09.2018
- Streamlined daily operations to enhance workflow efficiency and reduce bottlenecks.
- Developed and implemented standard operating procedures to ensure compliance with company policies.
- Led cross-functional teams in executing strategic initiatives that improved customer satisfaction scores.
- Analyzed operational data to identify trends, driving informed decision-making for process improvements.
- Coordinated inventory management processes, optimizing stock levels to meet demand while minimizing costs.
- Monitored key performance indicators, leveraging insights to support strategic planning and resource allocation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Team Leader
Target
Miami, FL
08.2010 - 12.2015
- Led team in achieving operational efficiency through streamlined processes.
- Mentored staff to enhance performance and foster professional development.
- Implemented training programs that improved employee retention and engagement.
- Analyzed workflow patterns to identify areas for process improvement.
- Coordinated inventory management, ensuring optimal stock levels and timely replenishment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Sales Associate
Target
Miami, FL
06.2008 - 08.2010
- Provided exceptional customer service by assisting shoppers with product selection and inquiries.
- Maintained store appearance through effective merchandising and restocking of inventory displays.
- Operated point-of-sale systems for efficient transaction processing and cash handling.
- Collaborated with team members to achieve sales goals and enhance overall shopping experience.
Education
Associate of Science - Medical Laboratory Science
Cambridge College Of Healthcare And Technology
Sandy Springs, GA05-2025
High School Diploma -
American Senior High School
Miami, FL05-2007
Skills
- Store operations
- Employee supervision
- Team management
- Employee motivation
- Recruitment and hiring
- POS system training
- Employee feedback
- Shrink management
- Receiving deliveries
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Customer experience management
- Cash management
- Store opening and closing
- Conflict resolution
Timeline
Assistant Store Director- Operations
Saks OFF 5TH
01.2022 - Current
Customer Service Manager
Saks OFF 5TH
09.2018 - 01.2022
Operations Manager
Saks OFF 5TH
12.2015 - 09.2018
Team Leader
Target
08.2010 - 12.2015
Sales Associate
Target
06.2008 - 08.2010
Associate of Science - Medical Laboratory Science
Cambridge College Of Healthcare And Technology
High School Diploma -
American Senior High School