Darius Williams
Atlanta
Summary
Dedicated Customer Service and VIP Support professional with strong expertise in conflict resolution, high-volume client assistance, and effective communication. Proven ability to enhance customer satisfaction, manage escalations, and support team development. Seeking to contribute exceptional problem-solving, client advocacy, and relationship-building skills in a customer-focused environment.
Overview
8
8
years of professional experience
Work History
VIP Service Specialist
StubHub
09.2024 - Current
- - Serve as the primary point of contact for high-value and time-sensitive VIP clients, delivering personalized support and end-to-end case management.
- - Investigate order complications including fraud blocks, failed transfers, and ticket-access issues; collaborate with Fraud, Fulfillment, and external partners for rapid resolution.
- - Facilitate replacement options, alternative seating, and refunds while ensuring alignment with company guarantees.
- - Produce thorough case documentation, incident summaries, and visibility notes for high-level investigations.
- - Maintain exceptional customer satisfaction through proactive communication and real-time event support.
Telesales Representative
Xfinity
12.2020 - 07.2024
- - Handled high call volumes while consistently exceeding 100% of sales targets.
- - Applied effective questioning and objection-handling techniques to address customer needs.
- - Supported new representatives transitioning from training to production.
- - Maintained strong product and service knowledge for accurate customer assistance.
Assistant Manager
DTLR
04.2020 - 12.2021
- - Coached and motivated employees to meet performance goals.
- - Enhanced customer satisfaction through personalized service.
- - Supported staff development and performance evaluations.
- - Executed visual merchandising and store operational initiatives.
Receiving Supervisor
Burlington Coat Factory
11.2018 - 03.2020
- - Trained team members on accurate receiving procedures.
- - Managed shipping notices, invoices, and order documentation.
- - Oversaw scheduling, hiring, and payroll for productivity optimization.
- - Led weekly meetings to identify and resolve performance gaps.
Assistant Manager
Wing Stop
07.2017 - 11.2018
- - Increased weekly sales by up to 35%, earning leadership recognition.
- - Implemented employee performance improvement plans.
Education
High School Diploma -
Effingham County High School
Springfield, GA06.2010
Skills
- Effective Communication
- Active Listening
- Problem-Solving
- Conflict Resolution
- Multitasking
- CRM Systems
- Technical Proficiency
- Data Entry
- Customer Relationship Management
- Client retention strategies
Timeline
VIP Service Specialist
StubHub
09.2024 - Current
Telesales Representative
Xfinity
12.2020 - 07.2024
Assistant Manager
DTLR
04.2020 - 12.2021
Receiving Supervisor
Burlington Coat Factory
11.2018 - 03.2020
Assistant Manager
Wing Stop
07.2017 - 11.2018
High School Diploma -
Effingham County High School