Darius Willis
Atlanta,GA
Summary
Personable and positive individual with talent for managing complex tasks and ensuring smooth operations. Possesses knowledge of inventory control and logistics coordination, along with strong organizational and communication skills. Committed to streamlining processes and enhancing customer satisfaction through efficient order management.
Overview
12
12
years of professional experience
Work History
CSR - Customer Service Representative
Bobby Dodd Institute
03.2023 - 01.2024
- Provide customers with product and service information
- Enter customer information
- Process orders, forms, and applications
- Identify and escalate priority issues, including complaints
- Route calls to the appropriate resource
- Protect all personal health information at all times
- Providing best-in-class customer service by answering incoming calls and placing outbound calls to/from customers for the purpose of supporting clients' business growth and customer service goals
- Maintain strong knowledge of products, FAQs, and processing steps
- Researched new products in order to provide tailored recommendations for each customer's individual needs
- Developed comprehensive understanding of insurance coverage and policy options to advise clients on the best course of action
- Provided personalized advice to customers regarding their insurance needs, including health, home, auto and life policies
- Utilized effective communication skills to build trust with customers while discussing complex topics related to insurance products
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Efficiently processing customer orders from intake to delivery, monitoring order status, resolving order issues, coordinating with various departments like sales, warehouse, and shipping, ensuring timely fulfillment, and utilizing order management systems to maintain accurate data and reporting
Data Entry Representative
Netflix
01.2022 - 03.2023
- Troubleshot any issues that arose during the data entry process, escalating when appropriate
- Maintained up-to-date records on all customer accounts
- Performed data entry of customer information into company database with accuracy and speed
- Provided support to other departments in regards to their data entry needs
- Updated existing databases with new information as needed
- Customer Communication and Empathy
- Employee Computer Support
- Friendly and Patient
- Defect Analysis and Resolution
- Issue and Resolution Tracking
- Collaborative Team Player
- Data Entry
- Database Uploading
- Word Processing
- Maintaining Confidentiality
- Client Correspondence
- Informational Resources
- Document Scanning
- Advanced MS Office Suite Knowledge
- Updating Client Data
- Order Processing
- Verifying Dates
- Multi-Line Phone Proficiency
- Collecting Information
- Database Maintenance
- Keyboard Entry
- Insurance Processing
- Advanced Clerical Knowledge
- Enhanced overall organization by accurately categorizing and filing records accordingly.
- Provided reliable support during peak times or staff shortages, remaining flexible with scheduling to meet department demands.
- efficiently processing customer orders from intake to delivery, monitoring order status, resolving order issues, coordinating with various departments like sales, warehouse, and shipping, ensuring timely fulfillment, and utilizing order management systems to maintain accurate data and reporting
Customer Service Representative
Quantum 3 Media
12.2020 - 01.2022
- Identified areas where existing systems could be improved upon in order to increase efficiency
- Assisted team members in understanding complex databases and providing guidance on effective usage
- Created detailed reports summarizing customer account activity
- Conducted research as needed to resolve issues or answer questions about captured data
Customer Service Representative
Dial America
05.2016 - 12.2020
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Addressed customers courteously using suitable methods and problem-solving skills
- Performed data entry tasks accurately and in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Maintained a high level of professionalism when dealing with difficult customers
Customer Service Representative
The Heritage Company
01.2012 - 05.2016
- Cold calling outbound and inbound calls for different households for charity donations
- Use customer name and address to identify them
- Use of debit or cc cards over a computer
- Knowledge of high-volume calls
- Responded to inquiries and issues
- Assisted customers via live chat
- Collected and documented orders
- Created call center scripts
- Worked in the inbound call center
- Resolved customer issues
- Conducted customer service surveys
- Greeted customers
- Managed customer accounts
- Wrote call center scripts
- Operated the live chat
- Maintained up-to-date knowledge of customer accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Efficiently processing customer orders from intake to delivery, monitoring order status, resolving order issues, coordinating with various departments like sales, warehouse, and shipping, ensuring timely fulfillment, and utilizing order management systems to maintain accurate data and reporting
Education
Associate of Arts -
Pulaski Technical College
North Little Rock, AR01.2013
Diploma - General Studies
Jacksonville High School
Jacksonville, AR01.2010
Skills
- Customer Support
- Microsoft Office
- Database Administration
- Computer literacy
- Order Processing
- Communication Skills
- Complaint handling
- Active listening
- Critical thinking
- Microsoft outlook
Timeline
CSR - Customer Service Representative
Bobby Dodd Institute
03.2023 - 01.2024
Data Entry Representative
Netflix
01.2022 - 03.2023
Customer Service Representative
Quantum 3 Media
12.2020 - 01.2022
Customer Service Representative
Dial America
05.2016 - 12.2020
Customer Service Representative
The Heritage Company
01.2012 - 05.2016
Associate of Arts -
Pulaski Technical College
Diploma - General Studies
Jacksonville High School
Similar Profiles
Avery Griffin JrAvery Griffin Jr
Janitorial Supervisor at Bobby Dodd InstituteJanitorial Supervisor at Bobby Dodd Institute
Crystal PattonCrystal Patton
Contact Center Supervisor at Bobby Dodd InstituteContact Center Supervisor at Bobby Dodd Institute
Alesha DrakeAlesha Drake
Customer Service Executive at Bobby Dodd InstituteCustomer Service Executive at Bobby Dodd Institute