Darius Willis
Atlanta,GA
Summary
Experienced professional dedicated to delivering exceptional customer service across diverse client base. Demonstrated proficiency in promptly identifying customer needs and delivering tailored solutions. Skilled in resolving issues, cultivating relationships, and sharing comprehensive product insights. Committed to optimizing processes for enhanced customer service efficiency and satisfaction.
Overview
13
13
years of professional experience
Work History
Inventory Specialist
Children's Healthcare of Atlanta (CHOA)
Atlanta, GA
03.2025 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Customer Service Rep
Bobby Dodd Institute
03.2023 - 01.2025
- Provide customers with product and service information
- Process orders, forms, and applications
- Route calls to the appropriate resources
- Providing best-in-class customer service by answering incoming calls and placing outbound calls to/from customers for the purpose of supporting clients' business growth and customer service goals
- Utilized effective communication skills to build trust with customers while discussing complex topics related to insurance products.
- Managed approximately 30 incoming calls and emails per day from customers.
Data Entry Rep
Netflix
Atlanta, GA
01.2022 - 03.2023
- Managed approximately 30 incoming calls and emails per day from customers.Troubleshoot any issues that arose during data entry process, escalating when appropriate.
- Maintained up-to-date records on all customer accounts.
- Performed data entry of customer information into company database with accuracy and speed.
- Providing best-in-class customer service by answering incoming calls and placing outbound calls to/from customers for purpose of supporting clients' business growth and customer service goals
Customer Service Rep
The Heritage Company
Sherwood, AR
01.2012 - 05.2020
- Provide customers with product and service information
- Cold calling outbound and inbound calls for different households for charity donations Use customer name and address to identify them
- Knowledge of high-volume calls
- Providing best-in-class customer service by answering incoming calls and placing outbound calls to/from customers for the purpose of supporting clients' business growth and customer service goals
- Managed approximately 30 incoming calls and emails per day from customers.
Education
Medical Billing And Coding Diploma - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2025
Associate of Science -
Pulaski Technical College
North Little Rock, AR05.2013
High School Diploma -
Jacksonville High School
Jacksonville, AR05.2010
Skills
- Healthcare Terminology
- Attention to detail
- Customer service expertise
- Insurance Verification
- Support resolution skills
- Microsoft Office
- Database Administration
- Experienced in software usage
- Technical Support
- Recruiting (1 year)
- Data Evaluation Process Optimization
- Customer support management
Timeline
Inventory Specialist
Children's Healthcare of Atlanta (CHOA)
03.2025 - Current
Customer Service Rep
Bobby Dodd Institute
03.2023 - 01.2025
Data Entry Rep
Netflix
01.2022 - 03.2023
Customer Service Rep
The Heritage Company
01.2012 - 05.2020
Medical Billing And Coding Diploma - Medical Billing And Coding
Ultimate Medical Academy
Associate of Science -
Pulaski Technical College
High School Diploma -
Jacksonville High School
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