Summary
Overview
Work History
Education
Skills
ADDRESS
PHONE
EMAIL
LEADERSHIP
Timeline
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Darius Xavier Smith

Covington

Summary

Work closely with production and quality control staff and other company leaders to ensure that we meet production schedules. Along with ensuring products attain a high-quality standard. To ensure my team adheres to safety protocols.

Experienced with diagnosing and resolving technical issues. Utilizes excellent problem-solving abilities to ensure customer satisfaction and system efficiency. Knowledge of troubleshooting techniques and technical service processes to deliver optimal support.

Overview

8
8
years of professional experience

Work History

TECHNICAL SERVICE REPRESENTATIVE

Georgia-Pacific
01.2025 - Current
  • Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and overall customer satisfaction scores.
  • Documented support interactions for future reference.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for providing top-notch technical support.

Production Supervisor

Georgia-Pacific
11.2022 - 01.2025
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.

PRODUCTION SUPERVISOR

Georgia-Pacific
01.2019 - 11.2022
  • Ensuring that all employees adhere to the safety standards provided by the company.
  • Overseeing the production process, drafting a production schedule and ensuring that it is adhered to.
  • Ensuring efficient production processes, scheduling shifts, coordinating production workflows, and maintaining a high standard of product quality.
  • Providing a detailed understanding of production processes and industry standards, ensuring production goals are met within the stipulated time and quality standards.

PRODUCTION UTILITY

Georgia-Pacific
05.2017 - 01.2018
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School -

Seminary
01.2014

Skills

  • Incident management
  • Technical support
  • Customer service
  • Verbal and written communication
  • Data entry
  • Product knowledge
  • Issue troubleshooting
  • Product training

ADDRESS

  • 100 Long Creek Drive
  • Covington, GA 30016

PHONE

  • 601-580-4965
  • 601-452-0139

EMAIL

  • Darius.smith@gapac.com
  • Darius19943@gmail.com

LEADERSHIP

Being an effective leader by listening and understanding my team members. While ensuring all team members are properly trained to meet quality control standards. Using KPIs (Key Performance Indicators) relevant to quality objectives. As well as deeply understanding every stage of the process of making plywood.

Timeline

TECHNICAL SERVICE REPRESENTATIVE

Georgia-Pacific
01.2025 - Current

Production Supervisor

Georgia-Pacific
11.2022 - 01.2025

PRODUCTION SUPERVISOR

Georgia-Pacific
01.2019 - 11.2022

PRODUCTION UTILITY

Georgia-Pacific
05.2017 - 01.2018

High School -

Seminary

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Darius Xavier Smith