Darjan Salesevic
Lawrenceville
Summary
Experienced service consultant with customer support background, adept at utilizing Salesforce to manage all aspects of company operations. Skilled in enhancing customer satisfaction while maintaining high productivity. Resourceful problem solver with strong focus on meeting customer needs. Excellent written and verbal communication skills. Experienced in outside sales and proficient in software applications including MS Word, MS Excel, MS PowerPoint, and MS Access. Demonstrated expertise in delivering exceptional customer satisfaction and driving sales results.
Overview
10
10
years of professional experience
Work History
Service Consultant
CarMax
02.2022 - Current
- Accurately interview and document customer concerns to create baselines
- Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding based on data
- Create and prioritize repair orders and route work to technicians or mechanical associates
- Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate
- Ensure all customer concerns are addressed and resolved in a timely manner based on customer interview.
Parts Sales Manager
AutoZone
06.2014 - 01.2022
- Maintained focus during busy times and delegated tasks to employees to keep the business running
- Made sure that inventory was counted daily to ensure the forecasted quantity on hand was available
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Monitored that our petty cash was counted twice daily, with zero variance.
Education
Bachelor of Science - Criminology
Georgia Gwinnett College
Lawrenceville, GA05.2020
Skills
- Understanding customer goals to develop plans based on data
- Understanding of financial reports, budgetary methods, and forecasting
- Ability to multi-task, with strong organizational skills and ability to prioritize tasks
- Ability to oversee and manage multiple accounts
- Over ten years of experience in the customer service industry
- Tri-lingual
- Team player
Timeline
Service Consultant
CarMax
02.2022 - Current
Parts Sales Manager
AutoZone
06.2014 - 01.2022
Bachelor of Science - Criminology
Georgia Gwinnett College
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