Darnell Canady
Atlanta,GA
Summary
Motivated individual with a strong work ethic and ability to work independently. Strong organizational and team collaboration Skills with experience in improving processes. Seeking and looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Chicken Salad Chick
04.2023 - Current
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed effective training manuals, modules and teaching aids.
Branch Manager
Republic Finance
01.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Assistant Branch Manager
Republic Finance
09.2021 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed credit applications for risk factors and credit worthiness.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Customer Service Representative
AT&T Inc.
10.2018 - 05.2021
- Improved sales abilities and product knowledge on acontinuous basis to provide optimal service and achieve quotas
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Promoted available products and services to customers during service, account management, and order calls
- Provided elevated customer experience to generate loyal clientèle
Newspaper Editor
Maryville University
05.2019 - 05.2020
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Communicated directly with reporters to assess stories and improve quality of work.
Education
Bachelor of Arts - Communications
Maryville University of Saint Louis
St Louis, MO05.2021
Skills
- Business Relationship Management
- Adobe Photoshop
- Social Media
- Online Marketing
- Google AdWords
- Salesforce
- Google Analytics
- Administrative Leadership
- Financial Management
- Financial Analysis
- Google Drive
- Strategic Financial Planning
- Desktop Underwriter
- Financial Statements
- Staff Management
- Goals and Performance
Certification
Google Adwords
Google Analytics
Google Adwords
Credential ID: 38371357
Timeline
Corporate Trainer
Chicken Salad Chick
04.2023 - Current
Branch Manager
Republic Finance
01.2023 - Current
Assistant Branch Manager
Republic Finance
09.2021 - Current
Newspaper Editor
Maryville University
05.2019 - 05.2020
Customer Service Representative
AT&T Inc.
10.2018 - 05.2021
Bachelor of Arts - Communications
Maryville University of Saint Louis
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