Darniesha Dunn
Atlanta
Summary
Results-driven Commercial & Residential Property Manager with extensive experience in property operations, tenant relations, lease administration, financial reporting, and facility management. Proven ability to optimize building performance, enhance tenant retention, and oversee capital projects. Adept at budgeting, accounts payable/receivable oversight, contract negotiations, and vendor management. Strong leadership skills with a track record of improving operational efficiency and maintaining high occupancy rates.
Overview
12
12
years of professional experience
Work History
Commercial Property Manager | Client Relations Specialist
Riverwood Properties LLC
08.2022 - 12.2024
- Managed office operations, tenant communications, and financial records for a large commercial property portfolio, ensuring efficiency and accuracy in administrative processes
- Oversaw financial reporting, budgeting, and invoice processing, ensuring timely payments and reconciliations
- Maintained tenant and vendor records, processing lease agreements and handling compliance documentation
- Provided exceptional customer service, addressing client inquiries and coordinating maintenance requests
- Managed contract negotiations and vendor agreements, optimizing cost savings and service efficiency
- Conducted data entry, recordkeeping, and report generation, ensuring accuracy and confidentiality
Leasing Specialist | Customer Experience Coordinator
Camden Property Trust
01.2018 - 08.2022
- Coordinated administrative tasks related to leasing, customer service, and financial reporting for residential properties
- Managed appointment scheduling, document processing, and lease administration for prospective and current residents
- Processed rent payments, invoices, and accounts payable/receivable, ensuring accurate financial records
- Maintained a 100% follow-up record, responding to inquiries and resolving resident concerns promptly
- Developed and maintained digital and physical filing systems, ensuring compliance with company policies
- Recognized for outstanding performance: Nominated for the ACE Award three years in a row and ranked 3rd on the Sales Leadership Board quarterly
Leasing Agent | Marketing Ambassador
Ventron Management
12.2016 - 11.2018
- Supported office operations by handling administrative tasks, customer engagement, and marketing coordination
- Organized daily office operations, including scheduling, client communications, and file management
- Assisted in marketing campaigns and community outreach, increasing resident engagement
- Processed lease agreements and maintained accurate tenant records
- Provided front-desk reception support, managing phone calls, emails, and visitor inquiries
District Administrator | Front Office Manager | Patient Care Coordinator
Northside Psychological Services
01.2013 - 01.2016
- Led administrative and front-office operations for a behavioral health center, ensuring compliance and efficiency in patient scheduling and records management
- Managed regional administrative operations, overseeing multiple locations and front-desk teams
- Scheduled patient appointments, provider meetings, and staff events, optimizing workflow
- Handled confidential records and HIPAA-compliant documentation, ensuring privacy and accuracy
- Processed insurance claims, billing transactions, and authorizations, achieving a 98% approval rate
- Implemented training programs for office staff, enhancing efficiency and customer service standards
Education
Bachelor of Science - Business Administration & Management
University of Phoenix
Atlanta, GA01.2027
Skills
Office Administration & Operations
Scheduling & Calendar Management
Customer Service & Client Relations
Financial Reporting & Budgeting
Vendor & Contract Management
Accounts Receivable & Payable
Data Entry & Recordkeeping
Confidential Document Handling (HIPAA & Compliance)
Property & Lease Administration
Multi-Line Phone & Email Management
Software Proficiency: Microsoft Office Suite (Word, Excel, Outlook, Teams), OneSite, Yardi, Chirp Lock Management, Paychex, Paylocity, HandyTrac Key System, Skype
Timeline
Commercial Property Manager | Client Relations Specialist
Riverwood Properties LLC
08.2022 - 12.2024
Leasing Specialist | Customer Experience Coordinator
Camden Property Trust
01.2018 - 08.2022
Leasing Agent | Marketing Ambassador
Ventron Management
12.2016 - 11.2018
District Administrator | Front Office Manager | Patient Care Coordinator
Northside Psychological Services
01.2013 - 01.2016
Bachelor of Science - Business Administration & Management
University of Phoenix
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