Darrell Shields
Grantville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Account Manager
Maxair Mechanical
02.2023 - 08.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Manager
Blue Chip Air Inc.
01.2006 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
No Degree - Business
University of West Georgia
Carrollton, GASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Class A Commercial Drivers License
- Real Estate License/Non Active
- Mandate School/Certified Police Officer
Timeline
Account Manager
Maxair Mechanical
02.2023 - 08.2025
Sales Manager
Blue Chip Air Inc.
01.2006 - 02.2023
No Degree - Business
University of West Georgia
Similar Profiles
BENJAMIN ERTLEYBENJAMIN ERTLEY
MAINTENANCE SALES EXECUTIVE at MAXAIR MECHANICALMAINTENANCE SALES EXECUTIVE at MAXAIR MECHANICAL
Kelvin NguyenKelvin Nguyen
JR Data Analyst at MaxAir MechanicalJR Data Analyst at MaxAir Mechanical
Jordan DoeggJordan Doegg
Project Superintendent/Sheet Metal General Foreman at Maxair MechanicalProject Superintendent/Sheet Metal General Foreman at Maxair Mechanical
Emmily SmithEmmily Smith
Engineer at Hershey Entertainment & ResortsEngineer at Hershey Entertainment & Resorts
Kali FergusonKali Ferguson
LPN Acute Care at Wellspan Good Samaritan HospitalLPN Acute Care at Wellspan Good Samaritan Hospital