Darren Michael Collins
Warner Robins
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE SPECIALIST
DEFENSE LOGISTICS AGENCY AVIATION
2021.06 - Current
- Has experience and knowledge in providing status of specific customers dealing with issues regarding local purchasing and manufacture actions and orders. Has insight and resources to answer questions dealing with supply support policies, procedures, and regulations and operating instructions. Has experience in processing MICAP items and insuring they are expedited to customer in a timely manner. Has uses established Standard operating procedures and polices to request actions within supply chains. Trouble-shoot's and finds a resolution to routine customer issues regarding supplies, and correct quantity's. Respond to supply orders placed by customers in a timely manner. Has the research capability to acquire support from other agencies that may help with supply assets when needed and required. Also posses the organizational skills to maintain customer information or data. Takes initiative to follow up on customer orders and receipts. Has proven ability to receive customer orders and also flexibility to perform order cancellations. Use extensive knowledge of local supply requirements to ensure support for production, overhaul, repair, or other operations for items requiring special handling. Maintain contacts with customers and other offices on program requirements for urgent, critical shortage, and other special items the DD Form 1348-6 or other local forms. Reviews requisitions, supporting documents, and reference material to determine priority supply action required, status of action, and expedited delivery of urgently required items via correspondence and telephone calls to inventory control points, manufacturers, or other organizations. Coordinate actions with transportation, production, and other supply units.EMAIL and COPA - availability of SMS and NON-SMS items.DSS-MIC locations and material tracking. DSS MRO Tracker-Material tracking system with check in locations.AOTS-IPV material locator and manager.MPS - Material Processing System used to process NON-DIFM requisitions loaded against the Bill of Material (BOM).NIMMS - A and Q material turn-ins, rolling the aircraft JONs for a CANN or ROBACK, Pseudo material balances.Experience with data entry and processing of supply transaction in an automated supply system to facilitate material orders/receipts; research inventory availability; track wholesale deliveries; facilitate/track customer shipments & provide contract & requisition status.DO35 - Interchangeable and substitution group, ERRC Codes, SMR Codes, DEMil Codes, locally assigned P#NSN, availability of NON-DLA items, and Due-in summary. Effective communicator, both orally and in writing with demonstrated ability to accurately act as a liaison to customers, storage depots or other organizations. Experience in reading and interpreting supply regulations, manuals, catalogs, procedures, instructions, etc., to accomplish tasks and resolve complex supply problems. Research different databases and publications to determine reasons for transaction errors and failures. Performs a complete range of standard receiving and storing of assigned stock, tools, tool kits, and/or equipment items. Inspects tools and incoming shipments for quantities and possible damage. Shifts and/or sets up storage areas in consideration of such factors as space availability, turnover, and convenience of handling items. Maintains storage area security. Briefs status of operations on a regular basis.Coordinate with DLA Customer Service Specialists (CSSs) to research, catalog and requisition non-stock listed or locally manufactured material.Proficient in following systems and applications - DO43, FEDLOG & WEBFLIS - Part Number/Stock Number conversion and NIIN cross reference.Versatile performer possessing ability to apply basic analytical methods and techniques to resolve supply problems and presents documentation, correspondence, and briefings. Verbally briefs Backorder status and mitigation efforts to leadership.Proficient in researching systems EBS, COPA, FEDMALL, NIIMS, ABOMS, ESA in regards to NSN's, status and delays. Typically initiates supply actions in a timely manner, promptly follows up on overdue items, and provides accurate advice on possible substitutions. Coordinates with DLA Supply Planners to get help necessary to make parts supportable including requesting purchase request (PR) generation. Coordinates with the DLA first article monitor in accordance with policies to expedite testing of unsupportable parts. Researches and locates surplus and works with Priority Cell to execute Emergency Buy packages.Works to resolve supportability problems that will affect production schedules and determines resolutions.
- Series: 2010 - Grade: 9
- Hours per week: 80
DISTRIBUTION PROCESS WORKER
DEFENSE LOGISTICS AGENCY DISTRIBUTION
2007.12 - 2019.01
- Operates overhead bridge crane to lift heavy and bulky and oversize items. Packs or repacks a variety of odd shaped or industrial and general purpose items for shipment. Selects appropriate containers, protective devices, cushioning materials and determines from a full range of packing methods and techniques the correct one for the items packed. Blocks braces, cushions, inserts desiccants and secures containers by sealing, banding, nailing or taping. Utilizes semi and ridged foam equipment, packs fragile items and heavy aircraft parts. Determines the proper packaging needs for shipping and storing depot commodities. Analyze material and storage trends. Ensures proper material preservation, packing, and type storage code. Inspects material serviceability, correct material identification and packaging. Prepares Preservation, Packaging, Packing.Uses queries to conducts short term, mid-term and long range production Independently performs fully functions, such as receiving and validating customer sales orders. Uses data queries to monitor cross-agency sources of supply to ensure material is available for issue. Uses various types of equipment, such as packaging and preservations equipment, heat sealers, shrink wrapper, and stapling machine.Resolves problems associated with new delivery requirements, material sensitivity and environment conditions. Receive, check, and visually inspect incoming material by condition code, part numbers, document numbers and nomenclature.Provides packing support utilizing Mil-Standard-20731-E, Mil-Standard-129 and other support regulations in the preparation of items and equipment for storage and shipment via various modes of transportation. Applies an extensive knowledge of information databases, including distribution management systems (DSS), technical manuals as well as Federal Logistics Data systems (FEDLOG)and Wedflis in order to properly identify a wide variety of material.Insures that needed material and tools are available, and that needed stock is obtained from supply locations. Analyzes,initiates and develops local policy and procedural directives for the management of supplies and equipment are accurate and clearly written. Participates with other functional specialists, depots and higher headquarters to change, recommend, develop, improve, and implement the Preservation and Packing Program.Independently gathers and analyze data relating to distribution operations and supply requirements. Independently facilitates and serves as specialist coordinating lean events, analyzes functions,work processes and conducts analysis operations to improve distribution process and procedures. Serves as Packaging specialist performing a wide variety of duties in support of the Depot's labeling, boxing, crating, storing and shipping of wholesale commodities and service-managed items. Prepares Preservation, Packaging, Packing and Marking instructions (PPP&M instructions) for warehouse operating personnel at the depot. Prepares packing requirements for upgrading of unit packs to meet the packing and container specifications prescribed by hazardous regulations for shipment by land, water and air transportation.Uses supply and production management systems to plan material support. Evaluates fact-finding, analytical and problem solving methods and techniques to identify problems, draw conclusions and recommend appropriate action/solutions to improve PPPM program efficiency, effectiveness and determine the most efficient use of resources.Works closely with Air Force, Navy, Marine and Army Packaging Technicians in the reconfiguring of containers whenever modification is required due to modification of assets, and frequently does the modification of the container before approval and sanction is put into effect.Analyze material and storage trends. Ensures proper material preservation, packing, and type storage code. Inspects material serviceability, correct material identification and packaging. Prepares Preservation, Packaging, Packing and Marking instructions for various warehouse operating personnel at the depot. Uses supply and production management systems to plan material support. Evaluates fact-finding, analytical and problem solving methods and techniques to identify problems, draw conclusions and recommend appropriate action/solutions to improve program efficiency, effectiveness and determine the most efficient use of resources. Plans, develops, and applies performance improvement methods of complex distribution operations, work processes, usage of shop and office equipment, work stations, human factors, and cost controls.Serves as technical advisor and liaison representative for all depot matters pertaining to preservation, packaging, and packing of items received, stored at and shipped from the depot.Insures that needed material and tools are available, and that needed stock is obtained from supply locations. See that all workers have enough work and are fully utilized.
- Series: 6901 - Grade: 6
- Hours per week: 80
LEAD ONSITE OPERATOR
NATIONAL GRAPHIC IMAGING
2004.09 - 2007.12
- Managed the liaison between the On Site customer and the Production Center by completing research, troubleshooting and resolving issues/concerns as needed, and communicating projects, billing and other matters Assisted the Production Center staff in resolving questions and/or problems with orders sent to the Production Center for completion. Handled workflow and schedule for On Site location, ensuring orders were done in a timely and quality manner. Assembled and completed floor plans and specs for presentations, meetings and buildings submittals. Maintained large and small format equipment by performing scheduled maintenance on equipment as needed. Ordered and stocked supplies for all large and small format equipment.Setup and manipulated documents and files as needed for printing. Loaded and unloaded delivery and supply trucks. Delivered heavy large format and small format printers for On Site/Production Centers.
- Hours per week: 40
SATELLITE COMMUNICATIONS RADIO OPERATOR
UNITED STATES AIR FORCE
1999.03 - 2003.10
- Receive and transmit communications using radiotelephone equipment in accordance with government regulations. May repair equipment.Monitor emergency frequencies in order to detect distress calls and respond by dispatching emergency equipment. Communicate with receiving operators in order to exchange transmission instructions. Operate radio equipment in order to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations. Broadcast weather reports and warnings. Maintain station logs of messages transmitted and received for activities such as flight testing and fire locations. Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met. Turn controls or throw switches in order to activate power, adjust voice volume and modulation, and set transmitters on specified frequencies. Operate sound-recording equipment in order to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel. Send, receive, and interpret coded messages. Repair radio equipment as necessary, using electronic testing equipment, hand tools, and power tools. Coordinate radio-related aspects of locating and contacting airplanes and ships that are missing or in distress. Determine and obtain bearings of sources from which signals originate, using direction-finding procedures and equipment. Examine and operate new equipment prior to installation in order to ensure that it performs properly. Review applicable regulations regarding radio communications, and report violations. Set up antennas and mobile communication units during military field exercises.
- Hours per week: 40
Education
Associate's degree - AUDIO ENGINEERING
FULL SAIL REAL WORLD EDUCATION
Winter Park, FL2005-08
Skills
- Customer service
- Good communication skills
- Customer relations
- Customer relationship management (CRM)
- Professional telephone demeanor
- Prioritization
- Critical thinking
- Paperwork processing
- Research
- Excellent written and oral communication
- Problem resolution
- Price quotes
Certification
CERTIFIED AQUISITION PROFESSIONAL:
LIFE CYLE LOGISTICS FOUNDATIONAL:
Certified : 1/16/2025
Timeline
CUSTOMER SERVICE SPECIALIST
DEFENSE LOGISTICS AGENCY AVIATION
2021.06 - Current
DISTRIBUTION PROCESS WORKER
DEFENSE LOGISTICS AGENCY DISTRIBUTION
2007.12 - 2019.01
LEAD ONSITE OPERATOR
NATIONAL GRAPHIC IMAGING
2004.09 - 2007.12
SATELLITE COMMUNICATIONS RADIO OPERATOR
UNITED STATES AIR FORCE
1999.03 - 2003.10
Associate's degree - AUDIO ENGINEERING
FULL SAIL REAL WORLD EDUCATION