Darrius Frazier
Dallas,GA
Summary
Experienced retail professional with a proven track record in delivering exceptional customer service and driving sales growth. Skilled in product knowledge, inventory management, and visual merchandising to enhance the shopping experience. Proficient in assisting customers with inquiries, providing tailored recommendations, and resolving issues to ensure customer satisfaction. Additionally, adept at computer troubleshooting, possessing a strong technical background to diagnose and resolve hardware and software-related problems. Demonstrated ability to multitask effectively and communicate complex technical concepts in a clear and understandable manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
Walmart
05.2022 - Current
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Delivery Driver
DoorDash
01.2021 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed records of deliveries and money received from customers.
Education
No Degree - Computer Science And Programming
Jacksonville State University
Jacksonville, ALNo Degree - Computer And Information Sciences
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
East Paulding High School
Dallas, GA05.2021
Skills
- Self-Directed Learning
- Appeals Support
- Verbal and Written Communication
- Bug Fixes
- Production Work
- Hardware Replacement
- Hardware and Software Installation
- Help Desk Support
- Customer Service
- Computer Hardware Knowledge
- Computer Troubleshooting
Certification
- Google Information Technical (IT) Support Training - 08/12/24 to Present
Timeline
Retail Associate
Walmart
05.2022 - Current
Delivery Driver
DoorDash
01.2021 - Current
No Degree - Computer Science And Programming
Jacksonville State University
No Degree - Computer And Information Sciences
Chattahoochee Technical College
High School Diploma -
East Paulding High School
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