Daryl McClendon
Atlanta
Summary
Strategic MBA graduate with expertise in marketing, supply chain management, and logistics. Skilled Business Administrator with a track record of enhancing profitability, optimizing resource allocation, and providing comprehensive administrative support. Proven leader adept at training personnel and managing inventory efficiently.
Overview
36
36
years of professional experience
Work History
Terminal Supervisor / Acting Terminal Manager
Norfolk Southern
01.2025 - Current
- Directed train operations and yard activities in a high-volume terminal
- Supervised daily yard and terminal operations, ensuring safe and efficient train movement
- Coordinated with dispatch, mechanical, and transportation departments to reduce delays and enhance operational flow
- Led safety briefings and enforced compliance with FRA and company regulations
- Coordinated with dispatch, mechanical, and transportation departments to minimize delays
- Directed train operations and yard activities, optimizing efficiency in high-volume terminal
- Investigated incidents and implemented corrective actions to prevent recurrence
- Mentored and developed employees, fostering accountability and enhancing team skills
Delivery Team Lead Designate
PepsiCo
03.2023 - 01.2025
- Directed a team of frontline employees who delivered orders to key customers in a fast-paced direct store delivery environment.
- Managed a group of 15-20 CDL certified delivery drivers, addressing customer calls regarding deliveries and achieving 100% customer service satisfaction.
- Coordinated store delivery time windows daily by collaborating with sales representatives and warehouse operations to identify customer and sales force needs.
- Coach, lead and develop drivers to support the sales organization and improve daily productivity via gate-to-gate route rides twice a week, minimum
- Enhanced delivery productivity through process improvements while maintaining compliance with department of transportation and PBC safety standards.
- Conduct team meetings and safety training to ensure that preventive measures are enforced
- Demonstrate strong oral, written and interpersonal skills possess very strong organizational and prioritizing skills have a highly developed sense of urgency
- Achieved improvements in business performance by exercising strong leadership skills.
Inside Parts Sales
W.W. Williams
07.2022 - 03.2023
- Collaborated with customers, in person or by phone, to understand concerns and needs, ensuring a high degree of professionalism while offering tailored product solutions.
- Aligned customer needs with W. W. Williams product and service offerings, proposing solutions that enhanced satisfaction and identified additional sales opportunities, guiding customers to informed purchasing decisions.
- Leveraged product knowledge and software tools to accurately identify required parts and their pricing and availability, maintaining precise inventory records and issuing accurate invoices while estimating delivery dates based on inventory insights.
Store Manager
NAPA (Integrated Business Solutions)
08.2016 - 07.2022
- Site Manager for Integrated Business Solutions Cobb County Fleet Government Fleet Division. Procured parts for light and heavy-duty vehicles for fleet and D.O.T operations for the municipality.
- Led a proactive team to maintain smooth fleet operations during routine and hazardous conditions, overseeing $350,000 in inventory that supported $150,000 in monthly sales while coordinating with Fleet Director and Shop Supervisor on inventory management for diverse county vehicles.
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed schedules to optimize workforce productivity and meet customer demand.
Store Manager
Advance Auto Parts
01.2013 - 08.2016
- Retail Parts Store Manager Managed overall activities in a retail store. Monitored and managed over ten staff for my location. Conducted training sessions for staff to enhance their skills and knowledge for new and current staff. Identified and recommended employees for advancement opportunities based on performance and disciplined person for the next level. Managed daily receipts-maintained cash drawers and store safe amount. Created schedules for retail, and prepared and made deposits for daily store account.
- Organized store displays for seasonal changes and promotion items. Performed cycle counts to update inventory for weekly orders to replenish stock. Ensured cleanliness for store to promote a friendly atmosphere and stress customer service to reinforce where there to help with their automotive needs. Worked closely with the Commercial Parts Manager with our outside accounts. Performed weekly visits with my top tier accounts to ensure proper service. Prepared weekly reports for district leader on account progress and suggested improvements to ensure relationship stability.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service techniques and inventory management systems.
- Implemented effective merchandising strategies, enhancing product visibility and customer engagement.
Store Manager
Jiffy Lube
01.2006 - 01.2013
- Daily tasks included opening and closing the store, daily paperwork, coach, and training new and current employees. Inventory and cash management. Took charge of location with the goal of a location with a goal to increase sales to one million dollars and achieved this task within 1 year of management at this location.
- Increased car count over 45% within a 12-month period and revamped training program to effectively do comprehensive service reviews to maximize sales on basic to major preventive maintenance. Responsible for customer service relations and decreased damage claims by following procedures to ensure quality inspections before vehicles left location. First manager to create a million-dollar operation in the Atlanta Market for four consecutive years.
- Oversaw daily store operations, ensuring alignment with company standards and policies.
- Managed inventory levels using integrated inventory management systems to optimize stock availability.
- Trained and mentored staff on customer service best practices and product knowledge initiatives.
Service Writer
Pep Boys Automotive
01.2000 - 01.2006
- Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid collaborator with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Maintained customer satisfaction by specializing in quality and speed of service, fostering relationships and partnerships to support company growth.
- Assisted customers with service inquiries and scheduling appointments efficiently.
- Communicated effectively with technicians regarding service requirements and customer needs.
- Maintained accurate records of services rendered and parts used for each vehicle.
Power Generation Equipment Repairer
United States Army
01.1991 - 01.1999
- To perform skilled mechanical work related to the operation, maintenance, and repair of electric utility power plant engines and mechanical equipment to maintain the power plant automated maintenance management system during peace and combat operations.
- Supervised and performed unit and direct support maintenance functions for power generation equipment. Performs unit or DS/GS maintenance on tactical utility
- Executed repairs and overhauls on power generation sets, internal combustion engines, and associated equipment, while supervising unit and DS/GS maintenance activities on tactical utility and precise power.
- Generation sets, internal combustion engines, and associated equipment; applies maintenance management and quality control including production and quality control in maintenance activities.
Education
Master of Business Administration - Supply Chain Management
Clayton State University
Morrow, Ga12-2023
Bachelor of Science - Business Administration
Atlanta Metropolitan State College
Atlanta, Ga08-2022
Associate of Science - Business Administration And Management
Georgia State University
Atlanta, Ga05-1998
Skills
- Logistics oversight
- Operational budgeting
- Stakeholder management
- Task delegation
- Scheduling coordination
- Collaboration
- Communication
- Presentation skills
- Data analysis
- Market research
- Brand management
- Marketing strategy
Websites
Timeline
Terminal Supervisor / Acting Terminal Manager
Norfolk Southern
01.2025 - Current
Delivery Team Lead Designate
PepsiCo
03.2023 - 01.2025
Inside Parts Sales
W.W. Williams
07.2022 - 03.2023
Store Manager
NAPA (Integrated Business Solutions)
08.2016 - 07.2022
Store Manager
Advance Auto Parts
01.2013 - 08.2016
Store Manager
Jiffy Lube
01.2006 - 01.2013
Service Writer
Pep Boys Automotive
01.2000 - 01.2006
Power Generation Equipment Repairer
United States Army
01.1991 - 01.1999
Bachelor of Science - Business Administration
Atlanta Metropolitan State College
Master of Business Administration - Supply Chain Management
Clayton State University
Associate of Science - Business Administration And Management
Georgia State University