Daryl Rogers
Buford
Summary
Diligent Service Professional with experience in ensuring smooth operations and meticulous attention to detail. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in handling and organizing packages, maintaining a clean and safe working environment, and providing excellent customer service. Known for positive attitude, strong work ethic, and effective communication skills. Demonstrates effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Porter/Service Advisor
Rick Hendrick Chevrolet
10.2024 - Current
- Relocates vehicles to designated parking areas around the dealership.
- Maintains a clean, organized, and safe work area
- Complies with company polices and procedures
- Works as a liaison between the customers and service technicians
- Advises customers on necessary and recommended services
- Estimates cost of mechanical, electrical, or other repairs to customer vehicles
- Enters itemized estimates on service orders and explains estimates to customers
- Schedules appointment with customers
- Meets dealership standards for repair and production orders
Sales Operations Manager
Talitrix
09.2023 - 08.2024
- Spearheaded all activities pertaining to customer retention, satisfaction, and support, while ensuring the highest level of customer service and industry standards were delivered.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Performed product/software and service presentations with intense focus on client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Studio Manager
Pur Ink Tattoo & Piercings
10.2019 - 09.2023
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management, and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Oversaw the staff's daily activities, strict hygiene policies, and cleanliness of the studio.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Established and implemented policies and procedures for staff.
- Managed supplies, setting appointments, and supporting the sales of additional products or services.
- Planned and monitored budget and inventory.
- Implemented processes and procedures for booking clientele through software, email, and telephone.
- Ensured a safe, secure, and legal work environment.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Top tier escalation point to address customer's inquiries or complaints for resolution.
Production Systems Support Engineer
Turner Broadcasting
05.2016 - 08.2020
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Connected to computer of client using remote link to install programs and applications.
- Supported a 300+ client user-base, providing innovative solutions and new strategies.
- Performed support for live nighttime studio productions, including data integration systems for on-air graphics.
Education
Associate of Science - Network And System Administration
ITT Technical Institute
Duluth, GA04-2016
Skills
- Service excellence
- Dedicated work ethic
- Strategic and analytic problem resolution
- Safety awareness
- Inventory maintenance
- Vehicle maintenance
- Facility opening and closing
- Interpersonal skills
- Performance improvement
- Reliable driving record
Affiliations
Proud and faithful member of Kappa Alpha Psi Fraternity, Inc
Timeline
Porter/Service Advisor
Rick Hendrick Chevrolet
10.2024 - Current
Sales Operations Manager
Talitrix
09.2023 - 08.2024
Studio Manager
Pur Ink Tattoo & Piercings
10.2019 - 09.2023
Production Systems Support Engineer
Turner Broadcasting
05.2016 - 08.2020
Associate of Science - Network And System Administration
ITT Technical Institute
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