Daryl Simmons
Buford
Summary
Driven by a results-focused approach, I excelled at Josephson Dunlap Law Firm by leveraging my strong communication skills and expertise in Microsoft Office to enhance client relations and streamline processes. My proven track record in conflict resolution and process improvement significantly boosted operational efficiency, underscoring my ability to exceed employer expectations and achieve key performance metrics.
Overview
10
10
years of professional experience
Work History
Law Firm Contractor
Josephson Dunlap Law Firm
02.2022 - Current
- Documented items transported, recipient information and problems
- Organized exhibits and arguments to present evidence on behalf of clients
- Performed extensive research to prepare for court cases and gathered pertinent case information
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation
- Contacted witnesses and scheduled interviews and evaluations
- Stayed abreast of changes in legislative and regulatory guidelines
- Responded to client calls and inquiries to deliver applicable information
- Met with clients and attorneys to discuss case details and evidence
- Organized legal documents in company filing systems and databases
Resolutions Service Management & Dispatch
Americas first Choice Home club
05.2022 - 10.2022
- Dispatched technicians to homeowners, ensuring prompt and efficient service
- Maintained ongoing communication with both homeowners and technicians to guarantee job completion and satisfaction
- Collected service fees from homeowners and processed technician payouts upon successful completion of services
- Managed over 200 calls daily, maintaining professionalism and providing excellent customer service
- Upgraded members to enhanced service plans, improving their coverage and satisfaction
- Proactively set customer expectations by thoroughly explaining policy coverage, preventing misunderstandings and frustration
- Used search engines to determine the age of units based on make, model, and serial number, educating homeowners on life expectancy and potential future issues
- Provided homeowners with clear insights into the condition of their home systems, ensuring they were well-informed and not blindsided by unexpected costs
- Resolved escalated situations to prevent complaints from being filed with the Better Business Bureau (BBB) and maintained positive customer relationships
- Technician Dispatch & Coordination
- Customer Service & Support
- Payment Collection & Processing
- Conflict Resolution & Escalation Management
- High-Volume Call Handling
- Membership Upgrades & Sales
- Setting & Managing Customer Expectations
- Researching Home System Life Expectancy
- Strong Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
Contracting Manager
CHANGE HEALTH CARE
04.2018 - 11.2021
- Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
- Supports payer research, health care policy library, and state management
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
- Consistently hit quota of 18 meetings per week
- Made 500 cold calls per week, sent out 500 emails per week
- Contributed to email marketing campaigns and pivoted sales strategy based on content effectiveness
- Communicated with C-Suite and senior level management on objectives
- Performed client support calls and sent out follow up emails pertaining to the account
- Typically receives general instructions on routine work, detailed instructions on new projects or assignments
SALES REPRESENTATIVE
LITRA CUSTOM FIBER OPTICS
12.2014 - 02.2018
- Demonstrated superior customer service and professionalism
- Worked to resolve any issues/complaints in order to retain loyal business and increase client satisfaction
- Displayed thorough knowledge of process, policies and products in order to inform clients as needed
- Quality checked all documentation for accuracy and data integrity
- Met key performance metrics, maintaining the department's productivity in sales goals
- Made 500 cold calls per week, sent out 400 emails per week
- Managed 18 accounts with 20 meetings per week
- Effective communication with staff/management to ensure quality of work performed
Education
Some College (No Degree) - ENGINEERING STUDIES
FULL SAIL UNIVERSITY
Orlando, FLHIGH SCHOOL DIPLOMA -
NORTH GWINNETT HIGH SCHOOL
Skills
- Microsoft Office
- Result Execution
- Client Relations
- Communications Skills
- Time Management
- Buyer & Procurement
- Conflict Resolution
- Team Management
- Process Improvement
- Quality Assurance
- Training & Development
- Inventory Control
- Data Integrity
- Customer Service
- Reports/Documentation
- Technician Dispatch & Coordination
- Customer Service & Support
- Payment Collection & Processing
- Conflict Resolution & Escalation Management
- High-Volume Call Handling
- Membership Upgrades & Sales
- Setting & Managing Customer Expectations
- Researching Home System Life Expectancy
- Strong Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
Timeline
Resolutions Service Management & Dispatch
Americas first Choice Home club
05.2022 - 10.2022
Law Firm Contractor
Josephson Dunlap Law Firm
02.2022 - Current
Contracting Manager
CHANGE HEALTH CARE
04.2018 - 11.2021
SALES REPRESENTATIVE
LITRA CUSTOM FIBER OPTICS
12.2014 - 02.2018
HIGH SCHOOL DIPLOMA -
NORTH GWINNETT HIGH SCHOOL
Some College (No Degree) - ENGINEERING STUDIES
FULL SAIL UNIVERSITY
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