Daryoush Yeganehafshar
Cumming
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Marshalls
Dawsonville
12.2023 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Ensured that all customer inquiries were responded to in a timely manner.
- Provided training for new employees on company policies and procedures related to customer service.
Bulk Department Manager
Sprouts
Sandy Springs
07.2018 - 11.2023
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
Food Team Leader
Target
Cumming
09.2019 - 12.2020
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Developed and implemented quality control systems to ensure product freshness.
- Acquired new skills to support team and further accommodate customer needs.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Education
High School Diploma -
Adab
Isfahan, Iran06-1988
Skills
- Customer service
- Inventory management
- Employee training
- Team leadership
- Customer service excellence
- Register operations
- Retail experience
- Sales proficiency
Languages
Persian
Native/ Bilingual
Timeline
Customer Service Coordinator
Marshalls
12.2023 - Current
Food Team Leader
Target
09.2019 - 12.2020
Bulk Department Manager
Sprouts
07.2018 - 11.2023
High School Diploma -
Adab
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