Daseja Gamble
Roswell,GA
Summary
Dedicated manager with nearly 10 years of experience in fast food operations, progressing through all restaurant roles from team member to general manager. Expertise in employee training and aligning daily operations with company goals to enhance customer service. Proven ability to multitask and foster positive work environments that promote employee success. Transitioned to healthcare with 1 year as a patient coordinator, followed by promotion to surgery scheduler. Ensuring all appointments are accurately coordinated and communicated. Utilizing strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Tracking records of effective communication and patient interaction, ensuring the highest level of service and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Georgia Urology
04.2024 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for Over 60 Robotic Procedures
- Coordinated with Fertility clinics to set up surgeries for over 50 patients looking to have a child.
Patient Coordinator
Georgia Urology
10.2022 - 04.2024
- Coordinated patient appointments and maintained appointment schedule.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Scheduled tests such as X-rays or lab work for diagnostic purposes per physician orders.
- Processed referrals from primary care providers for specialist consultations or treatments.
Manager
Arby's
11.2015 - 01.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation request
- In charge of onboarding new employees, which included training, mentoring and new hire paperwork.
- Discussed issues and inefficiencies with other parts of management team in order to develop strategies and meet sales target.
- Ordering product, as well as unloading and organizing to make sure the store stays at top levels on food safety and personal safety.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Team Member
Arby's
10.2014 - 11.2015
- Assisted customers with product selection and ordering process.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
Education
Bachelor of Science - Accounting
Liberty University
Lynchburg, VA05-2026
Skills
- People-Oriented
- Goal-Oriented
- Strong work ethic
- Active listener
- Great customer service
- Skilled problem solver
- Personable
- Organized
- Strategic planner
- Team Leadership
- Phone etiquette
- Time management
Accomplishments
- Won " Best Percentage Sales Increase for Atlanta East District 2020"
- Won " Lowest Team Member Turnover for Atlanta East District 2020"
- Won " Work Hard Award for Atlanta West District 2021"
- Won " Assistant Manger of the Year for Atlanta East District 2018"
- Nominated & mentioned on Georgia Urology website for the " Living Our Vision " 4 times by co workers
Certification
- ServSafe Certified
Timeline
Surgery Scheduler
Georgia Urology
04.2024 - Current
Patient Coordinator
Georgia Urology
10.2022 - 04.2024
Manager
Arby's
11.2015 - 01.2024
Team Member
Arby's
10.2014 - 11.2015
Bachelor of Science - Accounting
Liberty University
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