Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Commercial Real Estate Researcher
Moodys Analytics
07.2022 - Current
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Confirm and enter property level information into our proprietary commercial real estate database.
Leverage different data collection methods including phone calls or emails to commercial real estate professionals, extraction from online sources and review of internal proprietary or licensed data sets.
Gathered and organized information for research purposes.
Customer Specialist
Carmax
04.2019 - 05.2022
Facilitate the completion of Home Delivery sales transactions
Maintain a working knowledge of available financing options, titles, and extended service policies.
Recorded product or service failure complaints and notified appropriate departments.
Verified accuracy of customer account information and updated when necessary.
Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles, and processing auction sales.
Process paperwork associated with retail vehicle sales.
Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.
Office Administrative Assistant
Rooms To Go
10.2017 - 02.2019
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ
05.2024
Skills
Registration and Scheduling
Helpful and Service-Oriented
Administrative and Office Support
Microsoft Programs
Database Search and Data Entry Skills
Multi-Line Telephone Systems
Critical Thinking
Adaptability
Timeline
Commercial Real Estate Researcher
Moodys Analytics
07.2022 - Current
Customer Specialist
Carmax
04.2019 - 05.2022
Office Administrative Assistant
Rooms To Go
10.2017 - 02.2019
Associate of Arts - Business Administration
University of Phoenix
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Commercial Real Estate Researcher at Moodys Analytics CorporationCommercial Real Estate Researcher at Moodys Analytics Corporation