Dashaundra Patterson
Columbus
Summary
Dynamic professional with over 11 years of experience in client-facing roles, specializing in laboratory administration, specimen processing, and team leadership. Proven ability to enhance patient communication, manage billing inquiries, and streamline appointment scheduling, significantly impacting Customer Representative positions. Expertise in meticulous sample management and a commitment to customer service excellence positions well for a role as a Customer Representative. Recognized for strong collaborative skills and adaptability, consistently delivering reliable support in fast-paced team environments while maintaining sample integrity and driving quality improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specimen Technician Hospital
Quest Diagnostics
Columbus, Ga
04.2025 - Current
- Responsible for preparation of patient specimens for hospital clients and pick up by couriers.
- Responsible for positive daily client interactions representing Quest Diagnostics to the customer (face-to-face and/or telephone).
- Prepares and arranges all stat testing needs, researches pending results, alerts Hospital IT to communication failures, accepts and troubleshoots incoming calls to the Hospital Lab from Quest Diagnostics facilities.
- Demonstrates excellent proficiency in test ordering policies, procedures, specimen requirements for test ordering, sample preparation,Care 360 and compliance/legal requirements.
- Troubleshoots and problem solves client issues related to area of responsibility.
- Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
- Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.
- Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT Analysts, physicians, nurses, and pathologists.
- Develops understanding of the company processes, as well as the client expectations.
- Develops understanding of the compliance policies related to test ordering.
- Researches test ordering information on translation tables, computer systems, and the directory of services.
- Understands the complex relationship between test(s) ordered and specimen received.
- Completes all required written documentation, legibly and within the assigned timeframe
- Performs other duties as assigned.
Lead Specimen Processor
Labcorp
10.2016 - 09.2025
- Oversee the processing and testing of various specimens, such as blood, urine, and tissue, maintaining strict adherence to sanitation and storage protocols.
- Conduct thorough training for new employees to ensure compliance with standard operating procedures and safety regulations.
- Report procedural deviations and equipment malfunctions to supervisory personnel to uphold laboratory standards and quality control.
Laboratory Administrator
Nexus Pain Center of Columbus, LLC
Columbus, GA
10.2023 - 04.2025
- Maintains an organized schedule for sample testing and ensures accurate tracking by entering and verifying sample information into data systems.
- Serves as a key point of contact for contract labs, managing communications related to testing issues and results dissemination.
- Addresses patient inquiries regarding test outcomes, effectively communicates with patients and physicians about billing, insurance, and medication queries.
- Coordinates patient appointments, handles bill payments, and conducts the collection of drug screens and oral swabs.
Education
Associate's degree -
High School Diploma - undefined
Associate's degree - undefined
05.2009
High school diploma - undefined
08.1998
Skills
- Laboratory proficiency
- Computer proficiency
- Specimen preparation and analysis
- LIMS expertise
- Clinical Laboratory Experience
- Client support
- Microsoft Office
- Microsoft Excel
Certification
Certified Phlebotomy Technician Nov 2021
Timeline
Specimen Technician Hospital
Quest Diagnostics
04.2025 - Current
Laboratory Administrator
Nexus Pain Center of Columbus, LLC
10.2023 - 04.2025
Lead Specimen Processor
Labcorp
10.2016 - 09.2025