Da'Shaynna Cambrice
Atlanta
Summary
Proactive professional with a solid background in traffic monitoring and insurance. Skilled in incident reporting and communication management, fostering strong relationships with clients and stakeholders to promote safety and operational excellence.
Overview
12
12
years of professional experience
Work History
Traffic Monitor Operator
AECOM
Atlanta
10.2020 - Current
- Managed communication between drivers and clients to ensure timely deliveries.
- Coordinated schedules for multiple routes to optimize efficiency and resource allocation.
- Monitored safety compliance and ensured adherence to company policies.
- Conducted regular inspections to identify potential hazards and risks.
- Coordinated with teams to address issues and improve operational efficiency.
- Documented incidents and maintained accurate records for reporting purposes.
- Communicated effectively with stakeholders to facilitate safety awareness programs.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Managed the daily operations of monitors and ensured proper functioning.
Insurance Agent
State Farm
Dunwoody
04.2019 - 05.2020
- Developed personalized insurance plans tailored to client needs and preferences.
- Educated clients on coverage options and policy details for informed decisions.
- Built strong relationships with clients through regular follow-ups and personalized service.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Provided product information and assistance to enhance customer experience.
- Resolved customer complaints with effective problem-solving techniques.
- Managed customer inquiries through phone and email channels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Security Officer
HSS Security
Atlanta
01.2014 - 04.2019
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify and mitigate potential security risks.
- Assisted in emergency response planning and execution during incidents.
- Managed access control systems to restrict unauthorized entry.
- Collaborated with law enforcement to report suspicious activities effectively.
Education
Bachelor of Science -
Florida State University
Tallahassee, FL05-2017
Skills
- Route optimization
- Hazard identification
- Safety compliance
- Incident reporting
- Communication management
- Relationship building
- Payment processing
- Emergency response
- Problem solving
- Effective communication
- Customer relationship management
- Sales strategy
- Time management
- Negotiation skills
- Surveillance systems
- Data entry
- Customer service
- Compliance monitoring
- Multi-task management
- Call center experience
- CRM software
Timeline
Traffic Monitor Operator
AECOM
10.2020 - Current
Insurance Agent
State Farm
04.2019 - 05.2020
Security Officer
HSS Security
01.2014 - 04.2019
Bachelor of Science -
Florida State University
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