DAsia Ford-Grainger
Warner Robins
Summary
Skilled in front desk operations and medical terminology, I enhanced patient experience and streamlined processes at DaVita and Fayetteville State University. Demonstrating exceptional telephone etiquette and appointment scheduling, I improved efficiency and confidentiality, significantly contributing to the healthcare setting's success. My proactive approach and ability to maintain strict patient information confidentiality stand out as key achievements.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Foot and Ankle Centers
06.2021 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Care Technician
DaVita
01.2018 - 05.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Administrative Assistant
Fayetteville State University
07.2015 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelors Of Science - Healthcare Management
Colorado Technical University
Colorado Springs, COHigh School Diploma -
E.E.Smith High School
06.2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Foot and Ankle Centers
06.2021 - 10.2024
Patient Care Technician
DaVita
01.2018 - 05.2021
Administrative Assistant
Fayetteville State University
07.2015 - 11.2017
Bachelors Of Science - Healthcare Management
Colorado Technical University
High School Diploma -
E.E.Smith High School
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