Dasia Moore
Norcross
Summary
Dependable Coordinator who provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Senior Coordinator of Contact Center Operations
Walmart
10.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between vendors.
- Gathered and organized materials to support operations.
- Handled incoming and outgoing calls to assist vendors with their business needs.
- Resolved customer issues through multiple channels by responding to the tier 3 queries and escalated issues by providing subject matter expertise.
- Developed, communicated, and implemented processes and practices to meet business needs by collaborating with team members and vendors.
- Worked on special projects to ensure the onboarding of high performing vendors.
Key Holder
HomeGoods
08.2021 - 08.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Built long-lasting relationships with customers and associates by providing a positive and welcoming environment.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Settled and mediated conflicts between team members.
- Onboarded newly hired agents and conducted orientations.
- Ensured the upholding of the companies values and ethics.
- Practiced servant leadership by ensuring the needs and expectations of the associates were met.
Sales Associate
Ross Dress For Less
11.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Tilled registers and counted the safe as a cash office clerk
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Walmart
04.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Trainer
Potbelly's Sandwich Shop
09.2017 - 03.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Education
BBA - Business Administration And HR Management
South College
Knoxville, TN12.2024
Skills
- Customer Service Management
- Workflow Processes
- Microsoft Office
- Policy and Procedure Adherence
- Customer Relationship Management
- Task Delegation
- Bank Deposits
- Inventory Monitoring
- JIRA
- Salesforce
- Tableau
- Cash Handling
- Health and Safety Procedures
- Employee Oversight
- Adaptability
Timeline
Senior Coordinator of Contact Center Operations
Walmart
10.2022 - Current
Key Holder
HomeGoods
08.2021 - 08.2022
Sales Associate
Ross Dress For Less
11.2018 - 03.2021
Cashier
Walmart
04.2018 - 10.2018
Crew Trainer
Potbelly's Sandwich Shop
09.2017 - 03.2018
BBA - Business Administration And HR Management
South College
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