Daulem Alvarez Padron
Augusta
Summary
I am a IT professional with extensive experience, excelling in remote support and ticket management. Proven ability to resolve technical issues swiftly while enhancing user satisfaction. A strong team player and customer service expert, skilled in Active Directory and software installation, consistently driving operational efficiency and continuous improvement. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Lastly I am a enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Computer Helpdesk Technician
Joint Force Headquarters
08.2023 - 08.2024
- Assisted users with troubleshooting hardware and software issues, ensuring quick resolution of technical problems.
- Manage work accounts for personal use, insuring work flow continues.
- Provided over the phone support with user in building and remote.
- Worked with team members to identify recurring issues, contributing to continuous improvement efforts.
- Being efficient in solving Active Directory and 365 product issues.
- Documented support requests and solutions in ticketing system to maintain accurate records of incidents.
- Set up TV's, printers, projectors, for offices inside workplace.
IT Technician
Apex Systems
02.2023 - 08.2023
- Installed and configured software components for end-user systems.
- Provided technical support to staff, resolving issues efficiently and promptly.
- Utilized help desk software to track tickets and ensure timely resolution of requests.
- Provided remote technical support, resolving issues quickly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Used professional manner while assisting all customers and other coworkers over the phone.
Satcom Operator
Army
10.2019 - 02.2023
- Monitored equipment performance, identifying issues to minimize downtime.
- Conducted routine maintenance on machines, ensuring optimal operational efficiency.
- Collaborated with squad to enhance workflow processes and productivity.
- Assist in training new soldiers on safety protocols and operational procedures.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Education
High School Diploma -
Alonso Highschool
Tampa, FL05-2018
Skills
- Remote support
- Ticket management
- Software installation
- System upgrades
- User credential management
- Software configuration
- Active directory
- Decision-making
- Customer service expert
- Team Player
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Computer Helpdesk Technician
Joint Force Headquarters
08.2023 - 08.2024
IT Technician
Apex Systems
02.2023 - 08.2023
Satcom Operator
Army
10.2019 - 02.2023
High School Diploma -
Alonso Highschool
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