D’AUNYA L. MCDONALD
Lawrenceville,GA
Summary
Enthusiastic management professional with demonstrated success training staff and driving team performance. Proven history of achieving sales goals by building moral,monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
District Team Lead
Extra Space Storage
06.2023 - Current
- Proven ability to learn quickly and adapt to new situations during Life Storage acquisition.
- Onboarded and trained new team members within the division by relaying information on sales processes, company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Held biweekly meeting's with DTLs to identify techniques to overcome obstacles.
- Created SOPs to streamline coaching and action plan process.
- Enhanced team morale and productivity by providing regular coaching, feedback, and recognition of accomplishments.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with District Manager to complete audits in and out of the district.
- Hosted in store workshops to build skills drive alignment on sales process.
- Managed multiple priorities effectively, ensuring timely completion of assigned tasks without compromising quality of work.
- Created performance reports updating DTL's and DMs, on progress within the division.
District Team Lead
Extra Space Storage
11.2021 - 10.2022
- Fostered a culture of continuous improvement by encouraging open feedback and incorporating best practices.
- Onboarded and trained new team members within the district.
- Managed multiple priorities effectively, ensuring timely completion of assigned tasks without compromising quality of work.
- Created employee schedules to align coverage with forecasted demands.
Retail Sales Manager/ Retail Sales Consultant
AT&T
07.2016 - 11.2020
- Managed over 18 associates in fast paced retail wireless sales environment.
- Proven ability to build high performing teams while providing ongoing coaching and feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed and hired talented individuals bringing dynamic sales expertise to organization. Including managing headcount and scheduling.
- Exceeded sales goals and accomplished business objectives by inspiring staff, creating positive team environments and building moral.
- Hosted daily huddles going over store objectives and expectations for each day.
- Completed timely performance evaluations, providing positive feedback and rewarding superior performance.
- Analyzed data to provide an overview on store's weekly performance.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Education
Some College (No Degree) - Criminal Justice
Essex County College
Newark, NJSkills
- Account Management
- Employee Performance Management
- Recruitment
- Coaching and Mentoring
- Team Leadership
- Employee Training
- Scheduling
- Delegation Abilities
- Sales
Timeline
District Team Lead
Extra Space Storage
06.2023 - Current
District Team Lead
Extra Space Storage
11.2021 - 10.2022
Retail Sales Manager/ Retail Sales Consultant
AT&T
07.2016 - 11.2020
Some College (No Degree) - Criminal Justice
Essex County College
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