DaVianna Reece
Lithia Springs,GA
Summary
Dynamic Administrative Lead/ Reception at Phoenix Nail & Spa. Expertise in front office operations and scheduling. Enhanced client satisfaction through effective appointment management and staff training. Proven ability to simplify inventory processes and foster team collaboration, resulting in improved service quality and reduced errors. Strong communicator with a focus on operational excellence. Built strong customer relationships that supported repeat business and positive client experience. Consistently delivered relationship-focused service, resulting in high customer satisfaction. Served as a primary point of contact for customers, strengthening trust and improving overall customer experience.
Overview
4
4
years of professional experience
Work History
Administrative Lead
Phoenix Nail & Spa
Douglasville, GA
03.2023 - Current
- Coordinated daily operations to ensure smooth workflow and exceptional client service.
- Managed scheduling of appointments, optimizing staff availability and customer satisfaction.
- Developed training materials to enhance staff onboarding and performance consistency.
- Implemented inventory management processes to reduce waste and improve supply efficiency.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Reduced errors in documentation by implementing meticulous proofreading and quality control measures.
- Resolved conflicts within the team diplomatically, promoting open communication among all members to foster collaboration.
Sales Consultant
First Solar
Douglasville, GA
03.2022 - 02.2023
- Led cross-functional initiatives to streamline sales processes, resulting in improved efficiency and client engagement.
- Established strong relationships with key stakeholders, driving strategic partnerships that increased market presence.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
James Madison High School
San Antonio, TXOgle School
TXSkills
- Front office operations management
- Scheduling & calendar coordination
- Multi-line phone system handling
- Email and correspondence management
- Data entry & record keeping
- Office supply ordering & inventory tracking
- Basic bookkeeping / cash handling (if applicable)
Timeline
Administrative Lead
Phoenix Nail & Spa
03.2023 - Current
Sales Consultant
First Solar
03.2022 - 02.2023
Ogle School
High School Diploma -
James Madison High School