David Easton

Delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

• Coordinating with homeowners via text and phone call to schedule data collection and inspection dates/times, following up when needed
• Travelling to properties (sometimes unannounced) to conduct exterior home inspections
• Conducting phone and onsite interviews regarding property specifics including but not limited to building materials, build year, private property protection, additions, renovations/construction, etc
• Photographing the exterior and sometimes interior of the property including but not limited to photos of the roof, all sides of the home, exterior amenities, potential hazards, external obsolescence, heating, plumbing, electrical systems, interior furnishings and building materials
• Identifying and reporting on potential hazards, quality or condition of the property, outbuildings, and the surrounding neighborhood if applicable
• Measuring the exterior, and sometimes interior of the property and generating an accurate diagram of the home using Mueller's proprietary smartphone

• Greet members, prospective members and guests, providing exceptional customer service
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check members into the system
• New member sign-up
• Take prospective members on tours
• Facilitate needed updates to member's accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Assist in maintaining the neatness and cleanliness of the club

• Handle all sales transactions while operating assigned cash register
• Maintains security of all cash
• Protects all company assets
• Maintains a high level of good customer service
• Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors
• Receives merchandise
• Assist with unloading trucks
• Works in a safe manner
• Adheres to and upholds policies and procedures

• Keeps building and property in clean and orderly condition
• Performs routine maintenance activities
• Performs heavy cleaning duties
• Sweeps, mops, scrubs, or vacuums floors
• Gathers and empties trash
• Scrubs, sanitizes, and supplies restroom facilities
• Dusts furniture, walls, and equipment
• Cleans windows, mirrors, and partitions with soap and other cleansers
• Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions
• Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures
• Cleans and polishes fixtures and furniture
• Shampoos or steam-cleans carpets and rugs
• Cleans and polishes furniture and fixtures
• Manages inventory of cleaning supplies
• Drives vehicles required to perform or travel to cleaning work, including industrial trucks, vans, or industrial vacuum cleaners
• Notifies managers regarding the need for repairs or additions to building operating systems

• Determined contract and benefit eligibility, providing authorization for inpatient admission, outpatient precertification, prior authorization, and post-service requests
• Conducted thorough radius searches in Provider Finder, followed up with providers on referrals, and referred cases requiring clinical review to a nurse reviewer
• Processed incoming requests, collected information for review from providers, and screened basic and complex requests for precertification and/or prior authorization
• Verified benefits and eligibility information, acting as a liaison between Medical Man

• Provide accurate and detailed information regarding insurance coverage, benefits, and claims processes
• Assist members in understanding their rights and responsibilities under their insurance policies
• Investigate and resolve issues of varying complexity related to claims, billing, and policy inquiries
• Collaborate with other departments to address and escalate issues requiring further attention