David Garcia
Blairsville
Summary
Dynamic Food & Beverage Team Leader at Brasstown Valley Resort & Spa, skilled in supply chain management and customer service excellence. Proven track record of enhancing operational efficiency and reducing costs significantly. Bilingual communicator adept at resolving conflicts and mentoring teams to achieve outstanding results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Food & Beverage Team Leader
Brasstown Valley Resort & Spa
Young Harris
01.2024 - Current
- As a Food & Beverage Team Leader, I help with the operations of the Food & Beverage department. I am excellent in time management, customer services, human resources, sales, and overall a hard working person who loves to grow and expand my skill set I can offer.
- Hosting: making reservations through the phone and our app, help our restoration specialist making seating arrangements and make our services run as smooth and fluently as possible.
- Server: Ability to serve guests, provide excellent customer service, work very well under pressure, work fast and efficient, ability to handle cash, credit/debit cards, communicate with the host, other servers, bartenders, and management.
- Bartender: Ability to make a variety of cocktails, martinis, provide knowledge on wine, liquors, beers, work very well under pressure and fast in these environments, work well with the servers and management, ability to multitask very well.
- Team Leader: I am responsible for ensure efficient and effective work, providing help for my hosts, servers, and bartenders, handle guest complaints, resolve issues, restocking and inventory, and ability to communicate with managers and guests in English, Spanish, and Japanese. I also do supply chain and inventory management for the Food & Beverage department as well as other departments in the resort when given the opportunity.
Operations/Supply Chain Team Leader
Chick-fil-A Restaurants
Blairsville
05.2022 - 01.2024
- As an Operations/Supply Chain Team Leader, I started out as a delivery driver and expanding my skill sets to other parts of the restaurant. I was responsible for:
- Ability to dispatch delivery drivers, go on deliveries, provide great customer service to guests in the delivery department.
- Cut delivery costs by 50% in the delivery department and made profits up to 70%
- Work multiple departments such as Front of House and Back of House.
- Provide excellent customer service in English, Spanish, and Japanese.
- Ability to operate the Point of Service system, handle cash, credit, and debit cards, and multitask.
- Know temperatures for food safety, dates, and provide excellent food quality for our guests.
- Provide inventory management for upper management, organize our inventory, and provide my team with up to date knowledge of our inventory.
- Provide knowledge to my management team about my teams strengths and weaknesses to asset their part in our business to provide them with feedback, and provide the best quality of life for their work.
- Run operations in delivery, front of house, and back of house to provide smooth and effective business for our guests and team members.
Seasonal Operations Associate
Walmart
Blairsville
08.2021 - 04.2022
- As an Operations Seasonal Associate, I was responsible for:
- Working every department of the store, from Food & Beverage, to unloading the trucks and stocking the store.
- Take inventory of everything we sell and put the information into a database and list for upper management.
- Make an excel sheet and form of what sells and doesn't sell to make orders for our next purchase.
- Ability to handle Walmart's POS system, work the cash register, handle cash transactions, and help with customer needs.
- Provide excellent customer service and help customers who are having issues or conflicts in the store.
- Provide feedback to associates, praises, and write ups.
- Set up seasonal events and items, such as Christmas, Thanksgiving, Halloween, Summer Sales Events, etc.
- Work well under pressure and at a very fast paced environment.
Education
M.B.A. - Supply Chain & Operations Management
Mercer University
Atlanta, GA09.2025
Associate's degree - Legal Studies
Young Harris College
Young Harris, GA05.2025
Bachelor's degree - Business Management
Young Harris College
Young Harris, GA05.2025
Associate's degree - History
Young Harris College
Young Harris, GA05.2025
Skills
- Spanish and English proficiency
- Supply chain management
- Inventory management
- Multilingual communication
- Operations oversight
- Promotions and marketing
- Operational problems analysis
- Multitasking capacity
- Bilingual communication
- Conflict resolution
- Agile methodologies
- Expertise in mentoring
- Cash handling expertise
- Interpersonal effectiveness
- Customer service excellence
Languages
English
Full Professional
Spanish
Native/ Bilingual
Japanese
Limited
Accomplishments
- Phi Theta Alpha National History Honor Society Member
- National Honor Society Member
- 2022 Spirit of Atlanta World Class Tuba Player
- 2023 Music City World Class Tuba Player
- 2024 Santa Clara Vanguard World Class Tuba Player
- 2022 January Walmart Employee of the Month
Affiliations
- Tuba Player for Concert, Marching, Jazz, and Symphony bands
- Tutor for students in Business, Management, Marketing, and Finance
Timeline
Food & Beverage Team Leader
Brasstown Valley Resort & Spa
01.2024 - Current
Operations/Supply Chain Team Leader
Chick-fil-A Restaurants
05.2022 - 01.2024
Seasonal Operations Associate
Walmart
08.2021 - 04.2022
M.B.A. - Supply Chain & Operations Management
Mercer University
Associate's degree - Legal Studies
Young Harris College
Bachelor's degree - Business Management
Young Harris College
Associate's degree - History
Young Harris College