David Hawkins

• Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Manage inventory control, cash control, and store opening and closing procedures.
• Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Manage financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

General Store Manager in charge of all aspects of store operations including budget management, HR practices, shrink reduction practices, driving 14 years of conversion growth, talent acquisition and development and overall sales growth