CORTAVIA LEVINGSTON
Columbus,MI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
06.2023 - 03.2024
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
- Maintained detailed records of customer interactions, transactions, and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Supervisor
Capstone Logistics, LLC
09.2017 - 05.2023
- Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols
- Managed multiple projects simultaneously while adhering to tight deadlines
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary
- Coordinated travel arrangements for executives including flights, hotels accommodations, and car rentals
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded
- Conducted staff performance evaluations to monitor progress and individual skills
- Delegated work to staff, setting priorities and goals
- Guided employees in handling difficult or complex problems
- Issued work schedules, duty assignments, and deadlines for office or administrative staff
- Monitored new employees on procedures and policies to maximize team performance.
- Completed weekly payroll for 20-45 employees.
Inventory Control Clerk
UPS
07.2016 - 09.2017
- Ensured all administrative tasks were completed accurately and on time
- Created reports for senior management regarding departmental performance, budgeting, and staffing.
- Handled day-to-day shipping and receiving overseeing more than 125 packages per day.
Machine Operator
INO Motors Manufacturing, USA
12.2015 - 05.2016
- Set up and operate machine tools to produce precision parts and instruments
- Read blueprints and job orders to determine product specifications and tooling instructions
- Inspect finished workpieces to ensure conformance with specifications
- Maintain records of completed work and production data including volume produced and time required for each task
- Load raw materials into machines according to specified measurements
- Unload finished products from machines onto conveyors or other transport systems
- Replace worn tools, sharpen cutting tools, adjust machine components
- Ensure that safety guidelines are followed at all times while operating machinery
- Carry out regular safety checks on machinery prior to operation
- Comply with company policies regarding quality control procedures
- Keep detailed reports of maintenance activities performed on machinery
- Document daily production data and submit accurate time logs to keep management up-to-date
- Assist in monthly physical inventory counts and reconcile discrepancies
- Maintain accurate records of all materials stored in the warehouse
- Monitor stock levels and reorder products when necessary
- Organize, label, and inventory items for easy tracking and retrieval
- Create reports on inventory status, shortages, and overages
- Investigate root causes of discrepancies between physical inventories and system records
- Develop procedures for efficient material handling processes
- Track shipments using barcode scanners or RFID readers
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room
- Entered information into system to update status reports
- Participated in physical inventory counts to keep information accurate and current
- Performed inventory cycle counting and identified discrepancies
- Coordinated inventory, stocking and ordering
- Inspected incoming materials for damage.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
High school diploma -
Southwest Preparatory School
Memphis, TN07.2014
Skills
- FrontDesk
- Office Management
- Microsoft Outlook
- Administrative Experience
- Microsoft Word
- Personal Assistant Experience
- Event Planning
- Human Resources
- Manufacturing
- Supply Chain
- Project Management
- Leadership
- Logistics
- Customer service
- Organizational skills
- Communication skills
- Data entry
- SAP
- Supervising Experience
- Apex
- Recruiting
- Windows
- Transportation management systems
- Warehouse management system
- Payroll
- Filing
- Microsoft Office
- QuickBooks
- Warehouse experience
- Restaurant experience
- Microsoft Excel
- Negotiation
- Hotel experience
- Medical receptionist
- Travel planning
- Analysis skills
- Customer support
- Hospitality
- 3PL
- Efficient workflow experience
Certification
- Assembly, 07/01/15, 09/01/17
- Lean Manufacturing, 02/01/18, 01/01/19
- Electric Pallet Jack, 07/01/22, 03/01/23
- Brokerage, 07/01/22, 03/01/23
- Forklift Certified
- CPR Certification, 03/01/19
Assessments
- Sales skills, 05/01/22, Completed
- Influencing and negotiating with customers, Completed
Street
Coh.unbus
City
GA
State
31903
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Concentrix
06.2023 - 03.2024
Administrative Supervisor
Capstone Logistics, LLC
09.2017 - 05.2023
Inventory Control Clerk
UPS
07.2016 - 09.2017
Machine Operator
INO Motors Manufacturing, USA
12.2015 - 05.2016
High school diploma -
Southwest Preparatory School
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