David Holroyd
Woodstock,GA
Summary
Dynamic professional with a proven track record at Lowes Home Improvement, excelling in customer service excellence and project management. Demonstrated ability to enhance customer and vendor satisfaction, train teams to uphold high standards, and manage inventory with precision. Detail-oriented individual with the ability to foster strong customer relationships, contributing significantly to sales and operational efficiency.
Overview
6
6
years of professional experience
Work History
Merchandise Service Associate
Lowes Home Improvment
10.2022 - Current
- Managed both customer and vendor issues to enhanced satisfaction by matching optimal solutions to each individuals needs.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Solved discrepancies in planograms, visual space, and inventory to complete over 100 store projects.
- Volunteered to assist with additional projects, demonstrating willingness to learn new tasks and increase skill levels.
Backroom Team Lead
Sams Club
08.2018 - 08.2022
- Unloaded millions of dollars in incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Conducted periodic audits to verify inventory accuracy.
- Supervised and trained new staff in performing both receiving of inventory and filing claims on damaged merchandise.
- Coordinated large scale sales of both truckload and less than truckload sales to customers.
- Worked with external vendors to process damaged, returned, and liquidated merchandised to maximize company profit.
- Maintained orderly stockroom for ease of retrieval.
Education
Bachelor of Science - Business Management
Kennesaw State University
Kennesaw, GA12.2022
Skills
- Customer service excellence
- Point-of-sales systems
- Stock replenishment
- Sales experience
- Customer relationship management
- Performance goals
- Documentation and reporting
- Warranty claims process management
- Strong work ethic
Timeline
Merchandise Service Associate
Lowes Home Improvment
10.2022 - Current
Backroom Team Lead
Sams Club
08.2018 - 08.2022
Bachelor of Science - Business Management
Kennesaw State University
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