David Jordan
Buckhead
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in performance evaluation and customer service. Skilled in training and mentoring team members, I effectively implemented strategies that enhanced operational efficiency and elevated customer satisfaction. Known for my strong leadership and conflict resolution abilities, I consistently foster a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Team Leader
Dunkin' Donuts
Greensboro
03.2024 - Current
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Implemented strategies to take advantage of new opportunities.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Restocked product displays based on demand and projected sales.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed cash register and processed transactions with accuracy and integrity.
- Checked brewing equipment for proper functionality.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Adhered to health department regulations concerning sanitation standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Utilized POS system to receive and process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked customer service stations with paper products or beverage preparation items.
- Described menu items to customers and suggested appealing products.
- Described menu items to customers and suggested products based on stated preferences.
Registration Coordinator
St Mary’s Good Samaritan Hospital
Greensboro
05.2021 - Current
- Check in outpatients
- Run insurances
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Ensured that all required consents were obtained prior to treatment or procedure.
- Answered questions regarding hospital policies and procedures.
- Scheduled appointments for follow-up visits as needed.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Verified patient demographics and insurance eligibility prior to services being rendered.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained accurate records of patient registration activities in accordance with HIPAA regulations.
- Participated in training sessions related to departmental processes and procedures.
- Compiled reports detailing registration activity by date range or specialty area.
- Conducted quality assurance checks on completed registrations before submitting them for approval.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
Real Estate Assistant
K Fortuna Realty
Wappingers Falls
07.2019 - 03.2021
- Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
- Coordinated open houses and showings for potential buyers and sellers.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Supported the creation and execution of purchase agreements, leases, and other real estate documents.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained social media accounts and websites with current listings and real estate content.
- Managed calendar and scheduled appointments for real estate agents.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated with lenders, home inspectors, and pest control operators as needed.
Education
GED -
Piedmont
Covington, GA05-2016
Skills
- Performance evaluation
- Customer service
- Employee training
- Point-of-sale management
- Sales transaction accuracy
- Inventory management
- Health compliance
- Team collaboration
- Conflict resolution
- Marketing coordination
- Scheduling appointments
- Record keeping
- Time management
- Quality assurance
- Client support
- Leadership
- People management
- Verbal and written communication
- Deadline management
- Relationship building
- Process improvement
- Flexible schedule
- Cash handling
- Overseeing daily activities
- Issue resolution
- Problem-solving
- Mentoring
- Task delegation
- Safety processes and procedures
- Giving constructive feedback
- Goal setting
Timeline
Team Leader
Dunkin' Donuts
03.2024 - Current
Registration Coordinator
St Mary’s Good Samaritan Hospital
05.2021 - Current
Real Estate Assistant
K Fortuna Realty
07.2019 - 03.2021
GED -
Piedmont