David Lee
Suwanee,GA
Summary
Reliable server with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
6
6
years of professional experience
Work History
Freight Audit and Payment Specialist
Westrock Company
06.2022 - 11.2022
- Conducted daily research on patterns and trends to resolve freight payment questions & issues regarding in-process invoices, rates, aged bills, etc
- From Carriers and Cass
- Approved upwards to 1,000 invoices per month
- Reviewed 3rd party FAP providers’ exception reports overall and by plant to review spikes, obtain supporting info, and resolve
- Ran the Default rate and Short Pay reports, resolve rate issues, update rates in external FAP providers’ database, AS400, and TMS systems
Patient Service Representative
Peachtree Physical Therapy
09.2021 - 03.2022
- Coordinated the daily operations of the physician office, including but not limited to, processing medical records, controlling the front desk, and answering the phone
- Formed detailed schedules on spreadsheets
- Acted as a bilingual liaison, using Korean and English, to bridge the communication gap between patients and management
- Monitored and audited cash/payment funds; collected copays and deductible when necessary
Barista
Starbucks
01.2021 - 08.2021
- Demonstrated ability to calmly multitask by preparing multiple beverages (100+ recipes) and food orders (50+ items), handling sales transactions, and creating interpersonal connections with customers in fast paced environment
- Demonstrated ability to effectively communicate and cooperate in a team setting by optimizing assembly lines for bar and POS stations leading to an increase in store productivity
Head Server
Breakers Korean BBQ
04.2017 - 10.2019
- Trained two new employees to efficiently handle sale transactions, process restaurant opening and closing operations, and provide advantageous customer service
- Served customers of different cultures, negotiating the best-fitting option and earning upwards of 30% tip from the table
- Prioritized tasks effectively to provide optimal customer service and ensure seamless operations with kitchen staff
Education
BBA - Finance
Georgia State University
Atlanta, GA05-2024
Skills
- Strong interpersonal skills
- Cash handling
- Customer service
- Guest engagement
- POS system operation
- Menu memorization
- Detail-oriented
- Alcohol service
Languages
Korean
Limited Working
Timeline
Freight Audit and Payment Specialist
Westrock Company
06.2022 - 11.2022
Patient Service Representative
Peachtree Physical Therapy
09.2021 - 03.2022
Barista
Starbucks
01.2021 - 08.2021
Head Server
Breakers Korean BBQ
04.2017 - 10.2019
BBA - Finance
Georgia State University
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