David McIlwain

Dynamic Project Manager with 7 years at Ideal Building Solutions, excelling in budget management and risk assessment. Proven track record in delivering high-quality projects on time while fostering team leadership and effective communication. Adept at generating impactful reports and managing change orders, ensuring project success and client satisfaction.

• Worked closely with management staff and kitchen personnel of 13, including Wait staff, Hostesses, Dish Washers, Cooks, Expediters, and Prep/Food Assemblers.
• Facilitated safety training and awareness, quality assurance measures, food storage/disposal, equipment usage, customer care and weekly production meetings.
• Maintained restaurant sanitation and prepared facility for State Health Department inspections.
• Ensured staff presented a professional appearance and delivered exceptional customer service.
• Utilized Windows XP, 2000, Word, Excel, Internet and Restaurant software.

• Experienced in servicing contracts, pricing and developing sales and prospecting for existing and potential customer base.
• Worked effectively under demanding time constraints.
• Quoted estimates for new accounts and determined materials needed to complete work orders.
• Ensured customer satisfaction after the sale was made and the work was completed.
• Consistently followed-up with clients through quality personal visits and account monitoring.

• Management/Operations
• Team Management
• Training
• Administration
• Supervision
• Inventory Control
• Sales
• Employee Action Plans
• Leadership
• Budgeting
• Finance
• Safety Awareness Training
• Conflict Management and Resolution
• Interviewing
• Loss Prevention
• Customer Service
• How To Handle Disgruntled Employees
• Employee Motivation
• Writing Procedures

• Over nine years in Management, Operations, Inventory and Restaurant/Food Management, Labor, Scheduling, Staffing/Training, Equipment Maintenance and Purchasing.
• Developed monthly budgets, P & L's and yearly projections while increasing the bottom line.
• Identified revenue goals and budget for facility and defined resources needed to achieve them.
• Conducted performance reviews with employees and supplied feedback in a timely manner.
• Prepared weekly schedules, calculated timesheets for payroll processing of 13 staff members.
• Trained staff on restaurant POS system, software and equipment.

• Dedicated professional with an outgoing personality, very loyal and trustworthy with excellent communication and organization skills.
• Diligent, hard worker with good problem solving skills and strong leadership capabilities.
• Experienced in coordinating staffing, equipment, resources and making optimal use of labor force.
• Proven ability to work effectively under high levels of pressure and demanding time constraints.
• Demonstrated strategic decision-making by controlling expenses, achieving monthly and annual budget, and building and managing a cohesive team.