Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Oduja

DOUGLASVILLE

Summary

Proven Lead Operator at Heritage Bag Company, adept in machine maintenance and fostering team collaboration, significantly enhanced productivity. Excelled in safety compliance and customer service, ensuring quality control and efficient problem-solving. Demonstrated ability to improve operational workflows and customer satisfaction, embodying effective communication and troubleshooting skills.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Telrite
Marietta
08.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Lead Operator

Heritage Bag Company
02.2023 - 08.2024
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Completed various testing procedures for optimum work performance.
  • Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
  • Conducted thorough quality control inspections prior to product shipment, ensuring adherence to customer specifications and industry standards.
  • Performed safety checks on machines and production equipment.

Cashier

Wingstop
04.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

No Degree - Computer And Information Sciences

Georgia State University
Atlanta, GA

Skills

  • Machine Maintenance
  • Safety Compliance
  • Health and safety
  • Team Player
  • Customer Service
  • Problem-Solving
  • Effective Communication
  • Troubleshooting abilities
  • Technical troubleshooting
  • Remote assistance
  • Ticketing systems

Languages

English
Native/ Bilingual

Timeline

Technical Support Representative

Telrite
08.2024 - Current

Lead Operator

Heritage Bag Company
02.2023 - 08.2024

Cashier

Wingstop
04.2022 - 08.2022

No Degree - Computer And Information Sciences

Georgia State University

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David Oduja