Davis Battle
Evans
Summary
Dynamic customer service professional with a proven track record at CPAP Express, excelling in problem-solving and communication. Skilled in fostering strong customer relationships and managing high-volume inquiries, I consistently deliver exceptional service and support, ensuring customer satisfaction and loyalty. Proficient in Microsoft Excel, I strive for excellence in every interaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CPAP Express
Augusta
06.2023 - Current
- Assisted customers with product inquiries and order placements.
- Processed returns and exchanges according to company policy.
- Managed customer accounts and updated information in the system.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on CPAP equipment usage and maintenance procedures.
- Collaborated with team members to improve customer service processes.
- Handled high-volume inbound calls with professionalism and efficiency.
- Maintained knowledge of industry trends and product offerings for informed support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Outside Service Attendant
Augusta Country Club
Augusta
06.2019 - 06.2023
- Maintained cleanliness and organization of golf carts and outdoor equipment.
- Assisted members with golf bag handling and course navigation support.
- Collaborated with team to set up outdoor areas for tournaments and events.
- Fostered positive relationships with members through attentive service and support.
- Maintained inventory records of outside service items such as tees, divot mix, ball washers.
- Organized daily tee sheets according to established procedures.
- Provided an enjoyable experience for guests through friendly customer service interactions.
Outside Service Attendant
West Lake Country Club
Martinez
05.2016 - 06.2019
- Same as Augusta Country Club
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Assisted members with golf bag handling and course navigation support.
- Provided exceptional service to members during outdoor events and activities.
Education
MBA -
Augusta University
Augusta, GA05-2023
BBA - General Business
Augusta University
Augusta, GA05-2022
Greenbrier High School
Evans, GA05-2018
Skills
- Customer relationships
- Brainstorming
- Microsoft Excel
- Problem solving
- Stress Management
- Time management
- Communication
- Always striving to improve
Timeline
Customer Service Representative
CPAP Express
06.2023 - Current
Outside Service Attendant
Augusta Country Club
06.2019 - 06.2023
Outside Service Attendant
West Lake Country Club
05.2016 - 06.2019
MBA -
Augusta University
BBA - General Business
Augusta University
Greenbrier High School
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