Summary
Overview
Work History
Education
Skills
Timeline
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Davis Battle

Evans

Summary

Dynamic customer service professional with a proven track record at CPAP Express, excelling in problem-solving and communication. Skilled in fostering strong customer relationships and managing high-volume inquiries, I consistently deliver exceptional service and support, ensuring customer satisfaction and loyalty. Proficient in Microsoft Excel, I strive for excellence in every interaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CPAP Express
Augusta
06.2023 - Current
  • Assisted customers with product inquiries and order placements.
  • Processed returns and exchanges according to company policy.
  • Managed customer accounts and updated information in the system.
  • Resolved customer complaints through effective communication and problem-solving.
  • Educated customers on CPAP equipment usage and maintenance procedures.
  • Collaborated with team members to improve customer service processes.
  • Handled high-volume inbound calls with professionalism and efficiency.
  • Maintained knowledge of industry trends and product offerings for informed support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Outside Service Attendant

Augusta Country Club
Augusta
06.2019 - 06.2023
  • Maintained cleanliness and organization of golf carts and outdoor equipment.
  • Assisted members with golf bag handling and course navigation support.
  • Collaborated with team to set up outdoor areas for tournaments and events.
  • Fostered positive relationships with members through attentive service and support.
  • Maintained inventory records of outside service items such as tees, divot mix, ball washers.
  • Organized daily tee sheets according to established procedures.
  • Provided an enjoyable experience for guests through friendly customer service interactions.

Outside Service Attendant

West Lake Country Club
Martinez
05.2016 - 06.2019
  • Same as Augusta Country Club
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Assisted members with golf bag handling and course navigation support.
  • Provided exceptional service to members during outdoor events and activities.

Education

MBA -

Augusta University
Augusta, GA
05-2023

BBA - General Business

Augusta University
Augusta, GA
05-2022

Greenbrier High School
Evans, GA
05-2018

Skills

  • Customer relationships
  • Brainstorming
  • Microsoft Excel
  • Problem solving
  • Stress Management
  • Time management
  • Communication
  • Always striving to improve

Timeline

Customer Service Representative

CPAP Express
06.2023 - Current

Outside Service Attendant

Augusta Country Club
06.2019 - 06.2023

Outside Service Attendant

West Lake Country Club
05.2016 - 06.2019

MBA -

Augusta University

BBA - General Business

Augusta University

Greenbrier High School
Davis Battle