Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

DaWanda Tiller

Lawrenceville

Summary

Dynamic property management professional with a proven track record at Briar Hills Apartments, enhancing tenant satisfaction through effective dispute resolution and relationship building. Skilled in financial reporting and budget preparation, I successfully reduced vacancy rates and maximized rental income while ensuring compliance with local regulations. Committed to fostering a positive living environment.

Overview

13
13
years of professional experience

Work History

Assistant Property Manager

Career Strategies Inc
10.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Kept properties in compliance with local, state, and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Assistant Property Manager

Oak Forest Apartments
02.2023 - 12.2024
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.

Property Manager

Oc Mangement
11.2023 - 04.2024
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Planned special events such as lotteries, dedications and project tours.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Kept properties in compliance with local, state, and federal regulations.
  • Processed rental application by verifying information
  • Submitting weekly and monthly reports in a timely manner.

Property Manager

The Woodridge Apartments
06.2021 - 12.2021
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated appointments to show marketed properties.

Regional Manager

Briar Hills Apartments
03.2012 - 06.2021
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Established and maintained operational standards for 4 locations.

Education

GED -

Alonzo A Crim
Atlanta, GA
05-1991

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Relationship building and rapport
  • Maintenance oversight
  • Dispute handling
  • Vacancy marketing
  • Local and state laws
  • Budget preparation
  • Fair housing mandates
  • Work planning
  • Clear communication
  • Financial reporting
  • Employee motivation and guidance
  • Staff coordination
  • Tenant and eviction laws
  • Decision-making
  • Customer service-focused
  • Financial budgeting and reporting
  • Creative and adaptable
  • Property showing

Timeline

Assistant Property Manager

Career Strategies Inc
10.2024 - Current

Property Manager

Oc Mangement
11.2023 - 04.2024

Assistant Property Manager

Oak Forest Apartments
02.2023 - 12.2024

Property Manager

The Woodridge Apartments
06.2021 - 12.2021

Regional Manager

Briar Hills Apartments
03.2012 - 06.2021

GED -

Alonzo A Crim

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