Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Butterfield

Hartwell,GA

Summary

Dynamic professional with extensive experience as a Senior Peer Coach at Life Line Screening, adept at utilizing coaching techniques and active learning to drive agent performance. Proven track record in problem-solving and relationship-building, complemented by proficiency in CSTAR and Excel, ensuring effective support and advocacy in diverse healthcare environments.

Experienced with peer coaching and mentoring. Utilizes strategic communication to foster growth and development. Track record of creating supportive environments for goal achievement.

Overview

14
14
years of professional experience

Work History

Senior Peer Coach

Life Line Screening
10.2022 - Current
  • Monitored progress of agents, adapting strategies to meet diverse needs effectively.
  • Provided one-on-one guidance, successfully helping agents overcome barriers.
  • Established trust based relationships to enable effective coaching sessions to drive performance.

Healthcare Advocate

Results CX
05.2019 - 09.2021
  • Tier 4+ advocate, assisting members, providers and AOR
  • Solved problems with initiative and sound judgement.
  • Met and exceeded company goals set for my department.

Office Manager

Dream Catcher Remodeling
02.2016 - 05.2019
  • Supervised front office activity.
  • Preserved customer loyalty by efficiently and effectively resolving complaints.
  • Bookkeeping for job site expenses and budgets

Office Manager

Sterling Furniture
04.2011 - 01.2016
  • Tracked ongoing business expenses and project-specific costs.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Kept records current with daily transaction posting.

Education

High School Diploma -

George Jenkins High School
Lakeland, FL
05.1998

Skills

  • Active learning
  • Self-awareness
  • Coaching techniques
  • Experience with Citrix CRM, Litton, Rx Nova, Solutran, Cstar, Excel
  • Peer mentoring
  • Problem-solving

Timeline

Senior Peer Coach

Life Line Screening
10.2022 - Current

Healthcare Advocate

Results CX
05.2019 - 09.2021

Office Manager

Dream Catcher Remodeling
02.2016 - 05.2019

Office Manager

Sterling Furniture
04.2011 - 01.2016

High School Diploma -

George Jenkins High School

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Dawn Butterfield