Dawn Robinson
Lithia Springs
Summary
Dynamic Senior Project Specialist at AppDirect with a proven track record in enhancing project efficiency through creative solutions and meticulous documentation. Skilled in project lifecycle management and fostering teamwork, I consistently deliver high-quality outcomes while ensuring compliance and effective communication across diverse teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Project Specialist
AppDirect
12.2021 - Current
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Ensured compliance with industry regulations and company policies throughout all stages of each project''s lifecycle.
- Implemented quality assurance measures to maintain high standards throughout the project lifecycle, resulting in consistently successful outcomes.
- Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resources required.
- Work directly with various telecom carriers for installs of circuits & SAAS products- ie. Verizon, AT&T, Lumen
- Work directly with our internal and external sales teams to ensure all orders are entered in our CRM system.
- Work within the different carrier systems
- Work with assigned dedicated sales agents for all their telecom orders to ensure orders are staying on track to meet the carriers timelines for installation.
- Have weekly calls with my dedicated agents to review all inflight orders.
- Assist with escalations
Order Project Specialist
MicroCorp
04.2008 - 12.2021
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Worked with various telecom providers- ie. Sprint, Lumen
- handled pricing & contracts
- handled the submissions of orders to the different providers for circuits
- responsible for overseeing/monitoring the progression of the orders to make sure that all providers stay within all SLAs
- responsible for post sales - ie. trouble tickets, billing issues for all providers
- assist with escalations
Education
Associate of Science - Clinical Child Psychology
SUNY Old Westbury
Westbury, NY01-1994
Skills
- Creative solutions
- Documentation and reporting
- Mentoring and coaching
- Project Management
- Documentation management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Status updates
- Project lifecycle management
Timeline
Senior Project Specialist
AppDirect
12.2021 - Current
Order Project Specialist
MicroCorp
04.2008 - 12.2021
Associate of Science - Clinical Child Psychology
SUNY Old Westbury
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