Dawson A Ball

• As a quality assurance technician for Cardinal Glass, my duties included daily audits of the entire facility to ensure adequate testing was performed and documented, as well as recalibration of all quality equipment. Other duties I performed were traveling to customer plants to inspect their equipment and processes in order to assess defects and track issues down to its source. I also inspected all products as they were being produced; alongside assessing damaged returns from our customers in a timely and professional manner. As a quality assurance technician, I was able to identify a number of serious defects before they left the facility and saved the company and the customers from the headache of returns and financial losses.
• Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
• Performed thorough inspections of incoming materials and outgoing products.
• Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
• Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
• Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
• Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.

Job Gap: September 2018 to January 2022 I took time away from work to focus on my education. I then started looking for employment and found my position at Cardinal Glass.

• As a customer service representative for Infinity Floating, I was tasked with responding to clients and local responses to their Facebook page, as well as booking customers and providing as much knowledge as they wanted about each procedure and product offered. I was also in charge of cleaning the facilities and answering the phones.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.