Dawson Owen
Jasper
Summary
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs.
Resourceful Service and Parts Manager known for maintaining high productivity and efficiently completing tasks. Skilled in inventory management, customer service excellence, and team leadership. Excel in problem-solving, communication, and adaptability, ensuring smooth operations and exceptional service delivery.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Truck Driver
Lowen trucking local
Jasper
02.2025 - Current
- Loaded and unloaded cargo while ensuring proper weight distribution.
- Coordinated delivery schedules with dispatch and clients effectively.
- Operated vehicles safely to transport goods and materials.
- Maintained vehicle cleanliness and performed routine inspections.
- Navigated routes efficiently using GPS and maps for timely deliveries.
- Communicated with team members to resolve transportation issues promptly.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Service and Parts Manager/Diesel Mechanic
Quikslik
Smyrna
02.2024 - 02.2025
- Managed daily operations of service department and parts inventory.
- Oversaw scheduling for service technicians to ensure timely repairs.
- Trained staff on customer service best practices and product knowledge.
- Managed daily operations of service and parts department efficiently.
- Conducted routine maintenance on various vehicle systems and components.
- Collaborated with team members to ensure timely completion of repair tasks.
- Maintained accurate records of repairs and services performed on vehicles.
- Assisted in training new mechanics on safety protocols and repair techniques.
- Communicated with customers to explain vehicle issues and recommended services.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
Customer Service Representative
Walmart Inc.
Roxboro
12.2020 - 02.2024
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to improve service efficiency and store operations.
- Maintained a clean and organized work area for optimal service delivery.
- Handled returns and exchanges in accordance with company guidelines.
- Trained new employees on customer service protocols and store procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Sorted large volumes of currency efficiently and accurately.
- Operated counting machines to ensure precise currency handling.
- Collaborated with team members to maintain workflow efficiency.
- Trained new staff on safe handling of money and equipment usage.
- Followed strict security protocols to prevent theft or loss of funds.
Education
Person High School
Roxboro, NCSome College (No Degree) - Nursing
Piedmont Community College
Roxboro, NCSkills
- Route navigation
- Vehicle inspection
- Document preparation
- Cargo loading
- Customer service
- Job documenting
- Preventive maintenance
- Problem solving
- Effective communication
- Team collaboration
- Logbook management
Languages
English
Native/ Bilingual
Timeline
Truck Driver
Lowen trucking local
02.2025 - Current
Service and Parts Manager/Diesel Mechanic
Quikslik
02.2024 - 02.2025
Customer Service Representative
Walmart Inc.
12.2020 - 02.2024
Person High School
Some College (No Degree) - Nursing
Piedmont Community College