Daya Jefferson
Stone Mountain,GA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
11
11
years of professional experience
Work History
FC Associate/PG
Amazon
Stone Mountain, GA
11.2023 - Current
- Streamlined order fulfillment processes to enhance efficiency and reduce processing time.
- Managed inventory levels, ensuring optimal stock availability for timely deliveries.
- Trained new associates on safety protocols and operational procedures to maintain workplace safety.
- Implemented quality control measures to minimize errors in order preparation and shipment.
- Followed procedures at all times for personal and team safety.
General Warehouse Associate/Forklift Operator
Dollar Tree
Joliet, Illinois
03.2018 - 03.2023
- Assisted in training new team members on proper procedures related to shipping and receiving.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Used radios to communicate with other team members and streamline work processes.
- Expertly maneuvered heavy machinery through tight spaces in a warehouse environment.
Customer Service Cashier
Panera Bread
Georgia
03.2017 - 01.2018
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted customers with product selection, inquiries, and order customization requests.
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new cashiers in the use of cash registers and processing payments.
Customer Service Cashier
Home Run Inn
Chicago, Illinois
08.2015 - 01.2017
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted customers with product selection, inquiries, and order customization requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Performed store opening and closing duties as required.
Education
High School Diploma - undefined
Thornton Fractional North High School
Calumet City, Illinois05.2016
Skills
- Punctual and Dependable
- Self-Motivated and Disciplined
- Computer Proficiency
- Active Listening
- Strategic Problem-Solving
- Attention to Detail
- Organization and Prioritization
Timeline
FC Associate/PG
Amazon
11.2023 - Current
General Warehouse Associate/Forklift Operator
Dollar Tree
03.2018 - 03.2023
Customer Service Cashier
Panera Bread
03.2017 - 01.2018
Customer Service Cashier
Home Run Inn
08.2015 - 01.2017
High School Diploma - undefined
Thornton Fractional North High School