Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAYANA DUVANT

Marietta

Summary

Highly motivated and results-oriented courier with 10 years of experience delivering packages and food orders efficiently and on time using platforms such as Uber Eats and DoorDash. Proven ability to navigate challenging routes, prioritize deliveries, and provide exceptional customer service while maintaining a high level of safety and professionalism. Adept at utilizing GPS navigation and route optimization strategies to minimize travel time and maximize delivery efficiency. Possesses strong communication, problem-solving, and interpersonal skills, enabling effective interactions with customers and the ability to resolve delivery challenges promptly. Seeking a challenging position with a reputable company that values reliability, efficiency, and a strong work ethic, where I can contribute my skills and experience to a successful delivery operation.

Overview

14
14
years of professional experience

Work History

Door Dasher

DoorDash
01.2024 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Uber Partner

Uber
08.2014 - 12.2024
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.

Customer Service Rep.

Vertex Office Cleaning
06.2011 - 08.2014
  • Provided expert customer service and answered telephone calls from current to potential customers
  • Co-ordinated service times with customers and cleaning crew
  • Maximized profits by capitalizing on opportunities to upsell additional merchandise
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts
Atlanta, GA
01.2008

Bachelor of Science - Political Science

Clark Atlanta University
Atlanta, GA
01.2001

Skills

  • Customer Service
  • Administrative Support
  • Client Scheduling
  • Documentation & Presentation
  • Coordination & Collaboration
  • Database Management
  • Inbound / Outbound Calling
  • Critical Problem Solving
  • Phone Etiquettes
  • Good Sense of Humor
  • Highly Detail Oriented
  • Flexible & Dedicated
  • Training and Development
  • Operations Management
  • Team Leadership
  • Teamwork skills
  • Regulatory Compliance
  • Supervision & Follow-up

Timeline

Door Dasher

DoorDash
01.2024 - Current

Uber Partner

Uber
08.2014 - 12.2024

Customer Service Rep.

Vertex Office Cleaning
06.2011 - 08.2014

Bachelor of Science - Political Science

Clark Atlanta University

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts
DAYANA DUVANT